Communication Skills & Etiquette

Types Verbal Non-verbal Formal Informal Written Email Social Media Body language Formal Informal

Written Communication Reports Memos (memorandum) Letters

E-mail Professional, positive tone Grammar Use of emoticons? Avoid controversial/sensitive topics In-person discussion Work “reminders” Texting . . .

Practice . . .

Social Media Facebook, Twitter, etc. Create professional/career account Content of posts/tweets Confidential, proprietary information

Verbal Workplace professionalism expectations Avoid controversial/sensitive topics “Foul” language “Informal” conversations are important too “Water cooler” conversations Good morning, How are you?, Have a good night, etc. Balancing the two worlds

Body language “Open” demeanor Posture Greetings  handshaking, etc.

Awkward . . . Delaying or not responding “Triage” Not getting a response to emails Follow-up Inappropriate conversations: TMI

More points to ponder . . . Stay in touch after ending a job, university, etc. Related to social networking/etiquette

Links How to Write Professional Emails Perfect your texts: How to write error-free documents that sound great every time 3 Easy Ways to Be Way Better at Small Talk 10 conversation starters you can use in any situation 7 Habits of Highly Likeable People These 10 Old School Networking Tips Are Still Important Today How To Behave At Company Events Answers to Your Office Party Etiquette FAQs

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