Output Break-out Session # 4 CLOUD SLA © ETSI 2012. All rights reserved CLOUD STANDARDS COORDINATION Cannes, 4-5 december 2012.

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Presentation transcript:

Output Break-out Session # 4 CLOUD SLA © ETSI All rights reserved CLOUD STANDARDS COORDINATION Cannes, 4-5 december 2012

Session Cloud SLA Title session: Cloud SLA Reported by: Bernd Becker (EuroCloud) Co-facilitators: Jamil Chawki (Orange) and Bill Semper (TMF) Number participants: 45 Misc: 4 Feedbacks ETSI/BOARD(12)89_0XX 2

Functional scope Describe the functional area of SLA SLA Definition : A Service Level Agreement (SLA) is a documented agreement between the service provider and customer that identifies services and service targets. [ISO/IEC :2011]. Specific on cloud issues The scope of this session is to catalogue standards organizations and specifications – existing as well as missing - that may be relevant to SLAs that apply to the whole service/supply chain of Cloud. collect key issues and new ideas relevant to SLAs for Cloud. Issue 1: Stakeholders and their responsibility. Issue 2: Handling of e.g. QoS, KPI and KQI in addition to security, privacy aspects relevant for SLA fulfillment. Others…. Feedback: SLAs: How can SLAs be constructed similar to Application Service Provider Models

Session Schedule Scope (SLA activity)45 min +15 min Use cases & Requirements 45 min +15 min Organization/SDO delivering technical specifications/Standards45 min ETSI/BOARD(12)89_0XX 4

SLA  Scope (1) ETSI/BOARD(12)89_0XX 5

SLA  Scope (2) ETSI/BOARD(12)89_0XX 6

SLA  Scope (3) ETSI/BOARD(12)89_0XX 7

SLA  Usecase and Requirements ETSI/BOARD(12)89_0XX 8

SLA  Organization/SDO delivering technical specifications/Standards Organizations /SDO delivering technical specifications and/or standards TMF ISO/ IEC JTC1 SC38 and SC27 NIST ITU-T ETSI OGF Suggestions on relevant standards ISO/IEC JTC1CS7: series ISO/IEC JTC 1 SC-38: Report on SLA& Service delivery TM Forum : TR178 Enabling End-to-End Cloud SLA Management, GB917, MultiCloud Accelerator Pack NIST: Cloud Contracts and SLAs ETSI TC Cloud: Draft ETSI DTR/CLOUD-0012 V0.0.4 Cloud Standards Customer Council: Practical Guide to Cloud Service Level Agreements ETSI/BOARD(12)89_0XX 9

SLA  Organization/SDO delivering technical specifications/Standards ETSI/BOARD(12)89_0XX 10