©2004 NATIONAL EMERGENCY NUMBER ASSOCIATION “Citizen-to-Government” Emergency Communications Robert L. Martin, MPC NENA Executive Director

© NENA is the Voice of Mission Statement: “To foster the technological advancement, availability and implementation of a universal emergency telephone number system.” A 501(c)(3) non-profit organization established in 1982, NENA is the only educational organization dedicated solely to the study, advancement and implementation of The protection of human life, the preservation of property and the maintenance of general community security are among NENA's objectives.

© Citizens Resources More than a “Citizen-to-Government” connection, provides access to resources and information for all. Most successful public awareness campaign ever We need smarter, not just faster response!

©2004 4

5 Whatcha need? Where are ya? We’ll be there! vs. ANI/ALI Advanced GIS Selective routers CAD IP-enabled PSAP Voice & Data

© Whatcha need? Where are ya? We’ll be there! vs. Emergency Dispatchers Structured Call-taking Standards & Protocols Priority Response Data-enabled “smarts” Scene/responder safety

© What issues face now? Get the right information to the right place Enable smart decision-making and instruction Allocate appropriate resources—send the right thing, at the right time, in the right way Ensure voice and data security Ensure standardized open architecture with full technical functionality and flexibility anytime, anywhere, from any device

© Technical, Policy, and Operational/Educational

© NG E9-1-1 Program Objectives Establish an open and unified “voice of collective reason” to enable positive change Ensure accessibility, compatibility, and interoperability Create agendas, set priorities and budgets, establish time-frames and verify milestones Identify, pursue, and encourage funding and cost-recovery

© Public-private partnerships within the industry Involve NENA committee members, elected leadership, and staff Involve appropriate industry standards organizations (ANSI, ESIF, etc.) International collaboration (ETSI, EENA, etc.) Make recommendations for migratory and long-term new development work NG E9-1-1 Program Objectives

© Add Your Voice to “The Voice of 9-1-1” NENA’s leadership team represents the diverse NENA membership, and collectively, the industry. NENA is an organization dedicated to saving lives through the improvement of services in North America and beyond… We bring: Value to our industry Value to our members Value to our organization