Information Technology Outage Workshop Washtenaw County

Information Technology Outage Workshop Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract

What is this workshop about? Answers: – It’s about you being able to perform your job – It’s not about being an IT technician – It’s not about being a networks systems specialist – It’s about how “YOU” use information technology – It’s about planning for prudent backups so you can do your job if IT is down

Where is your information and what “IT” or communications services do you use everyday? Desktop / Laptop computers Networked servers – Onsite – Offsite Cellular phone Messaging/chat Internet Computer files Databases Spreadsheets Electronic accounting

Continuity of Operations Planning (COOP) Ultimate Objective – Among other things: Sustain operations when denied the use of existing resources (like IT networks) so to still perform essential work functions Planning Timeframes – Before (Preparedness) – During (Implementation) – After (Reconstitution)

Definitions Mission Essential Functions – Primary Mission Essential Functions (PMEF) – Mission Essential Functions (MEF) Non-Mission Essential Function (Non-MEF) Vital information/records/systems Alternate Relocation Point (ARP)

Mission Essential Functions (MEF) Identify MEFs / Non-MEFs – MEF services must continue – Not every function is essential Identify MEFs / Non-MEFs systems – Not every system is essential – MEF system access Direct access Network access

Primary/Mission Essential Functions Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

Vital Information Storage/Access Storage – Direct access – Network access Access – Operating systems – Software applications – Data configuration

Vital Information Storage/Access Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

Solutions to “IT” Outages Backups – “Warning” and “No Warning” scenarios – Information Technology – Communications Pre-positioned resources Alternate Relocation Points (ARP)

Solutions to “IT” Outages – Drive Away Kits Items necessary to accomplish PMEF/MEFs Stored at workplace, possibly pre-positioned To be moved if adequate warning allows IT/Comm backups – Personal “GO” Kits Short/No-notice travel IT/Comm backups Keep in personal possession

“Warning” and “No Warning” No Warning Scenario – Work Hours Drive Away Kits (Maybe – Based on Hazard) Pre-Positioned Resources Personal “GO” Kit – Non-Work Hours Pre-Positioned Resources Personal “GO” Kit Alert / Warning Scenario – Drive Away Kits – Prep & Movement of Additional Resources – Time for Personnel to Pack and Prepare

Information Technology Backups Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

Internet/VOIP Communications Backups Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

Going Where “IT” Is! Alternate Relocation Point (ARP) – Pre-positioned Resources Power IT/Comm Networks – Cold/warm/hot sites IT/Comm Systems – Computers – Phones Backup/updated files Not to mention… – Infrastructure Electricity and Backup Generator Sanitary Facilities – Space and equipment availability Work surfaces Office furniture Office equipment

Conclusion Questions?