2015 User Conference Patient Portal: Overcoming Barriers April 23, 2015 Presented by: Jeannine Becker Facility Training Coordinator Dr. Tim White Cereal City Pediatrics General Session

2015 Office Practicum User Conference

Getting the portal going My experience with the portal at Cereal City Pediatrics

2015 Office Practicum User Conference

Who are you?

2015 Office Practicum User Conference Who are you?

2015 Office Practicum User Conference Who are you? Let’s start with briefly telling us and each other about who you are and why you are here. Specifically: 1) How long have you had the portal? 2) How much do you use it? 3) What makes you want to use it more? 4) What do you want to do with it?

2015 Office Practicum User Conference Incentive Program

2015 Office Practicum User Conference Incentive Program ●Staff signed up patients in the office ●For every 20 patients, drew envelope ●Envelopes had $10, $20, $30, $40, $50, or $100 ●Cost $0.95/ patient signed up ●50$ raffle for patients on portal

2015 Office Practicum User Conference Parents actively using portal

2015 Office Practicum User Conference

Facebook

2015 Office Practicum User Conference Messaging and Rx Refills

2015 Office Practicum User Conference Internet Connectivity

2015 Office Practicum User Conference Internet Connectivity EXCLUSION: Any EP who has no office visits during the EHR reporting period, or any EP who conducts 50 percent or more of his or her patient encounters in a county that does not have 50 percent or more of its housing units with 3Mbps broadband availability according to the latest information available from the FCC on the first day of the EHR reporting period. CMS

2015 Office Practicum User Conference Language Barriers

2015 Office Practicum User Conference Who are you?

2015 Office Practicum User Conference 1.What was one obstacle that you have seen, experienced, or overcome at your practice? 1.If you found a solution, what was it?

2015 Office Practicum User Conference What Stuck with You

2015 Office Practicum User Conference Take Home: ●Follow up with your state for requirements (internet connectivity) ●Educate Staff and providers ●Portal success happens with provider buy in ●Write a letter to parents explaining portal use

2015 Office Practicum User Conference

References Sarkar, U., A. J. Karter, J. Y. Liu, N. E. Adler, R. Nguyen, A. Lopez, and D. Schillinger. "Social Disparities in Internet Patient Portal Use in Diabetes: Evidence That the Digital Divide Extends beyond Access."Journal of the American Medical Informatics Association 18.3 (2011): Oxford. Web. 16 Mar

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