You may need to  Facilitate group activities & find out your group’s opinions  Negotiate And if that fails,  Resolve conflicts And finally  Online communications We will look at these in turn

In meetings or when working with groups, people may exhibit the following behaviours. Task Centred     asks for ideas clarifies things summarises checks agreement keeps things “on target”

People Centred involves people checks feelings breaks tension handles disagreement ensures people “join in”

Self Centred         draws attention to themselves dominates to boost own ego concerned for self, not team or task withdraws if don’t get their way

 Do you think you are task centred or people centred?  At some point, have a look at the Questionnaire on meeting and group behaviours in the manual

 Facilitation is a means of helping groups generate ideas and problem solve.  The facilitator should ideally be independent and not influence the discussions in anyway apart from helping to keep them on track.  For sensitive issues, you may need to use an independent facilitator rather than someone in your team

 It can be grouped into a series of events – generating ideas organising and categorising them voting and prioritising generating solutions action planning And evaluation

Imagine you are part of a community group who want to improve a derelict greenspace near you. It has been cleared of rubbish, and the soil is ok for planting. But, what are you going to do with it, and how are you going to maintain it?

 By using techniques like the ones we’ve done, you should be able to help groups come to a decision  Facilitation can also help with prioritising, action planning and generating solutions  Ideally the facilitator should not influence the groups thinking. They can point things out, but should be balanced.

Negotiation is a dialogue between two or more people or parties It is intended to:-  reach an understanding,  resolve point of difference,  gain advantage in outcome of dialogue,  produce an agreement upon courses of action,  bargain for individual or collective advantage,  craft outcomes to satisfy various interests of two or more people/parties involved in a negotiation (Wikipedia)

Persuasion: our services are good value Giving in: ok, I’ll cut prices by 20% Coercion: meet my demands, or else Arbitration: who has the fairest proposal?

Win/Lose Parties are in conflict Need to "beat the opposition" Tactics negative Confrontation Win/Win Parties aim to agree Collaboration & Compromise Acceptable outcome more likely

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 Information  Goals  Trades  Alternatives  Relationships  Expected outcomes  Consequences  Power  Possible Solutions

 Each group must complete a task.  You can use your own resources and can also negotiate to borrow or exchange resources with other groups.  Tasks – one of the following:  Make a model of a TV with an antenna. You can use any material as long as the model resembles a TV.  Make a paper chain. Each chain must have a different colour to its adjacent chain.  Make a cube. Each side must have a different colour in relation with the sides adjacent to it.  Make a bridge with two bases one meter apart.  You will have 25 minutes to finish your task  Once you declare that your group has finished, you can no longer participate on the tasks or share their current resources.  The aim is for the group to complete their task successfully.

 Were you successful? If not, why not?  What works and what doesn’t?  Refer to Meeting & Group Behaviours in the Manual. Did you observe any? What about back at work?  You need to be aware of how you behave in a group, and how others do.  What are your Top Tips for Negotiating?