- World Class, Industry Leading Customer Support
Tom Wright Customer Support Manager
- World Class, Industry Leading Customer Support My Configs & Projects New Metalink Tool
- World Class, Industry Leading Customer Support My Configs & Projects Why Are You Here? Oracle is introducing an exciting new service capability Improve the level of Service to our customers Faster diagnosis/resolution of issues Proactive problem avoidance Online delivery of services Understanding customer’s business needs and providing consistent responses and service
- World Class, Industry Leading Customer Support My Configs & Projects
- World Class, Industry Leading Customer Support My Configs & Projects Accessible from Metalink - Key projects or services - Critical information - Configuration Details - Healthchecks - Track Changes - Knowledge Alerts
- World Class, Industry Leading Customer Support My Configs & Projects Define Configs – Auto Config – Manual Config
- World Class, Industry Leading Customer Support My Configs & Projects Define Configs –Auto Config –Manual Config Define Projects –Key information –Associate Configs
- World Class, Industry Leading Customer Support My Configs & Projects Define Configs –Auto Config –Manual Config Define Projects –Key information –Associated Configs Select Your Favorites
- World Class, Industry Leading Customer Support My Configs & Projects Define Configs –Auto Config –Manual Config Define Projects –Key information –Associated Configs Select Your Favorites Service Requests –Logging –Tracking –Reporting
- World Class, Industry Leading Customer Support My Configs & Projects Define Configs –Auto Config –Manual Config Define Projects –Key information –Associated Configs Select Your Favorites Service Requests –Logging –Tracking –Reporting Where to go
- World Class, Industry Leading Customer Support My Configs & Projects Auto Configuration Customer Configuration Data Repository New MetaLink Services: - My Configs & Projects - Health Checks - Configuration Data - SR data capture Existing MetaLink Services MetaLink Portal Leverages MetaLink as delivery vehicle
- World Class, Industry Leading Customer Support Auto Configuration How It Works Runs local on customer machine Collects customer configuration & diagnostic data Central repository at Oracle Support Use for proactive and reactive support Enhanced MetaLink portal Online projects, environments, and Configs Proactive Healthchecks based on best practices Support Agent Support Agent Customer Repository MetaLink UI
- World Class, Industry Leading Customer Support Auto Configuration Support Agent Host, Storage, Network Oracle Database E-Business Suite Oracle 9iAS Internet VPN Support Agent VPN Customer Repository Oracle Intranet MetaLink Customer views Configs in MetaLink How it Works Oracle Support 9iAS Web Servers at Oracle DMZ HTTPS Config Data
- World Class, Industry Leading Customer Support Auto Configuration Support Agent Features Automatically collects configuration data for Database, eBusiness Suite, Application Server, Host, Operating system, Network layer Uploads every 24 hours Installed on each server, HP-UX, Solaris, Linux, AIX & Tru64 Healthchecks Fully supported Secure
- World Class, Industry Leading Customer Support My Configs & Projects
- World Class, Industry Leading Customer Support Auto Configuration Information
- World Class, Industry Leading Customer Support Auto Configuration Information
- World Class, Industry Leading Customer Support Healthchecks Best Practices
- World Class, Industry Leading Customer Support “At A Glance” Health Check Summary page for all critical issues and alerts Healthchecks Best Practices
- World Class, Industry Leading Customer Support Database ORA- 600 Tool Network Advisor Healthchecks Best Practices
- World Class, Industry Leading Customer Support RDA Capture
- World Class, Industry Leading Customer Support Product Alerts
- World Class, Industry Leading Customer Support Product Alerts
- World Class, Industry Leading Customer Support Product Alerts
- World Class, Industry Leading Customer Support Healthchecks – Product Alerts
- World Class, Industry Leading Customer Support Define Configs –Auto Config –Manual Config Define Projects –Key information –Associated Configs Select Your Favorites Service Requests –Logging –Tracking –Reporting Where to go My Configs & Projects
- World Class, Industry Leading Customer Support Getting Started & New Users
- World Class, Industry Leading Customer Support Support Agent Down Load
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support MCP – Manual Configuration
- World Class, Industry Leading Customer Support If you need Support How to create a SR for MC&P Select Product ‘OSS Support Tools’
- World Class, Industry Leading Customer Support If you need Support How to create a SR for MC&P Select Type of Problem ‘Support Agent Install Issue’ or other
- World Class, Industry Leading Customer Support Default MCP Permissions USERS ARE NOT GIVEN THE ABILITY TO CREATE, UPDATE, OR CLOSE CONFIGS AND PROJECTS BY DEFAULT. Unless/until you grant the "My Configs & Projects Create, Update, Delete" permission to a user that user will not be able to create configurations and projects. Permissions are administered by your MetaLink Administrator
- World Class, Industry Leading Customer Support Q & A