Video-on-demand Computer Skills Training at UMBC Bill Shewbridge Bob Kuhlmann UMBC New Media Studio ALN, November 18, 2001

University of Maryland, Baltimore County Technology Focus Technology literacy Assured Access

New Media Learning and Development Classroom Training Automated “just-in-time” skills training

First Efforts Broadband/Narrowband Video for Training -IPTV -Example: PowerPoint in the Classroom ResNet Installation

Overview TV’s influence on user expectations Use Video for what it does best Is video the right option? Basics of Production Process

TV’s influence on user expectations Video is relatively easy to produce now and mere inclusion is sufficient. The standards will rise to meet the level of expectation of a TV viewing audience. As producers incorporate more they will want to expand their capabilities.

Is video the right option? Video will require an increase in resource commitment to a production, although stages of the production process are the same. It will be a process and resource-intensive product that will call for greater efficiency time and money.

Use Video for What it Does Best See places, people and things otherwise unavailable. -Historical Documentary -Travelogue -Live Events Expresses emotional content -Drama -Personal Service Training Visualizes actions. -Resnet

Production Process Basics Pre-production -Content expert -Scriptwriter -Organization and efficiency of material and resources -Allocating resources -Multimedia integration issues Production -Acquisition Cameras Formats Audio -Graphics Post-production -Editing -Multimedia Integration -Distribution

Lessons Learned and Refocus Limits of MPEG for screen capture -FINWeb MPEGFINWeb MPEG -FINWeb Screen CapturesFINWeb Screen Captures Recognition that multiple solutions are needed Criteria for media selection -Quality of delivery -User Accessibility -Production Issues

Quality of Delivery Resolution Motion Sound

User Accessibility What does the user need to setup to use. On demand issues: when does the user access it.

Production Issues Time Resources Expertise

MethodQuality of DeliveryUser Accessibility Production Issues Live Face-to- Face Training GreatDoes Not ScaleClass prep Broadband (IPTV) VHS-QualityHigh bandwidth and client Can accommodate high-end production values Narrowband (Real) MarginalAccessible by most Lower quality image, bad for lots of movement

MethodQuality of DeliveryUser Accessibility Production Issues Screen CaptureExcellent for Screens - Bad for Motion Requires Plugin with appropriate CODEC Real-time Acquisition Slide ShowsGreat resolution - can be combined with Streaming Video Requires ubiquitous Plugin Can require extensive postproduction Audio OnlyHigh quality possible Accessible by most Minimal resources and expertise

MethodQuality of DeliveryUser Accessibility Production Issues Web SitesBroad range of options, generally static Easy accessDesign issues, variable production expertise Video TapeGreat for full motion, weak on high resolution Requires a tape deck Full range of video production possible CD-ROMCan integrate variety of media. Bandwidth less of an issue. CD must be distributed to user Extensive resources and skills needed

Streaming at UMBC IPTV myUMBC (MPEG)IPTV Screen Capture (FINWeb) QuickTime w/ PowerPoint

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