Service & Support General Session Dan Bishop Linda Kennedy

Hours of Service Mon – Thurs: 7 am to 5:30 pm Central Fri: 7 am to 5:00 pm Central Yes, Pensacola is in Florida, but we are not Eastern Time!

Training Options Offered: Web-ex Training On-Site Training In-House Training Contact Linda Bishop for more information: or

How do I contact support? New issues: Phone: Fax: Follow up information: the support rep directly – do not send to main support * *to help prevent duplicate cases being created.

What does support need from me? Error messages: Take a screen shot of the message(s) & to support. Brief description of what was being done at the time of the issue. Version date of the software you are using. Located at the bottom of the taskbar

Report Issues: Take a screen shot of the report options that you are using to run the report include with your . This helps when reviewing the report.

How to get VMS Connect to Me Go to our new website:

Select the button by the Support Rep you are working with & Click Finish.

VMS GUI Web Updates

Proceed as normal with the update.

Thank you! We appreciate working with you!