Get Connected through the My Oracle Support Community Lynn Pionkowski Sr Regional Support Advocate

2 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. Safe Harbor Statement

3 Agenda Discussion of Collaborative Support What is the My Oracle Support Community Benefits of Community Participation Participation Guidelines Community Overview Community Organization Community Basics Subscriptions Personalization Searching Community Content MOS Knowledge Base Q&A

4 Collaborative Support People Knowledge Tools Network of resources collaborating to resolve problems Resources converge to a problem instead of problems moving around resources

5 Oracle Community Communities Customer & Partners Oracle User Groups OraclePartner Network Oracle Mix Oracle Blogs Oracle Wiki Oracle Technology Network (OTN) / OSpace My Oracle Support Community Oracle Community – Expansive Membership More Channels = More Knowledge Oracle Customers and Partners are encouraged to be members of multiple Oracle Communities Moderated by Oracle Support Customer and Partner Driven – Participate in the Community Evolution

6 Real-Time Collaboration & Knowledge Sharing My Oracle Support Community Connect My Oracle Support Knowledge Oracle Community Knowledge 3 rd party Knowledge Discussion Forum Search Rewards & Recognition User Reputation News People Finder Events Best Practice Exchange 150 Communities and Growing Collaborate Communicate Consume Private Messaging Tagging

7 Why Participate? Consume Learn from the community -> Increase your expertise Personalized access to the collective intelligence of your community members Rapid resolution via access to the expansive network of resources -> More time to focus on your business! Collaborate Connect Connect with the experts – Your peers and Oracle combined Expand your network! Communicate Share information with your network Hear about what is going in the industry - attend events, advisor web casts, etc. to stay ahead Exchange ideas & best practice information Post questions and obtain answers Exchange knowledge

8 Rewards & Recognition Program Nomination/ApprovalAce6 Nomination/ApprovalAce Director7 Oracle Newbie Oracle Journeyman Oracle Pro Oracle Expert Oracle Guru Tier Names ,000-2,4994 2, ,00005 Point ValueTiers

9 Rewards & Recognition Program Top Elite Tiers Reward & Recognition Program also offers two nominated elite tiers: Oracle Ace and Oracle Ace Director Nomination and approval process Leverages top tiers of Oracle’s OTN Community Top users within OTN can enjoy Oracle reputation at multiple Oracle communities including My Oracle Support Community Special benefits for these top elite tiers

10 Points Awarded per Activity 10Correctly answering a discussion thread 3 Creating a new document & uploading it to the Community 5Helpful responses to a discussion 5 Submitting positive feedback on a knowledge document 1Posting a new or replying to a discussion Points EarnedActivity Alignment to OTN’s User Reputation Model with the exception of activities included in points system. My Oracle Support Community awards points on activities. For a complete list of benefits, go to the Rewards & Recognition Program FAQ

11 Acknowledging Member Participation Speaking Opportunities Roundtable w/ Support Senior Management Quarterly Web Conferences Single Support Point of Contact

12 Acknowledging Member Participation

13 Participation Guidelines Oracle's Support Community is for: Sharing your ideas about Oracle and our products. Interacting with other members of the Oracle Support community. Networking with members of the Oracle Support community. Asking and answering questions about Oracle. Learning about Oracle and our products. Contributing your knowledge and experience to the Oracle Support Community.

14 Participation Guidelines Oracle's Support Community is not for: Disparaging Oracle, its products, employees, customers, partners or anyone else. Sharing offensive or inappropriate material. Sharing materials that belong to someone else. Sharing sensitive or confidential materials, including details of Service Requests that can be considered confidential information, including, but not limited to passwords or sensitive subject matter. Resolving issues which may be time sensitive. Please log a Service Request if in doubt. Logging Service Requests concerning problems with your use of Oracle products. Sharing code.

15 Accessing Communities Access through the My Oracle Support Community Tab T

16 Accessing Communities In addition to access through the Community Tab in the My Oracle Support portal, the My Oracle Support Community can be accessed directly through the following URL: This entry path requires Oracle Single Sign On (which is already required for portal access).

17 Getting Started Region Recent content (discussions, documents, etc.)

18 Community Overview

19 My Oracle Support Community Recent content (discussions, documents, etc.) Categories in Black Communities in Blue

20 Main Community Home Page Recent content (discussions, documents, etc.)

21 Main Community Home Page Recent content (discussions, documents, etc.)

22 Main Community Home Page Recent content (discussions, documents, etc.)

23 Main Community Home Page Recent content (discussions, documents, etc.)

24 Main Community Home Page Recent content (discussions, documents, etc.)

25 Main Community Home Page Recent content (discussions, documents, etc.)

26 Main Community Home Page Recent content (discussions, documents, etc.)

27 Main Community Home Page Recent content (discussions, documents, etc.)

28 Main Community Home Page Recent content (discussions, documents, etc.)

29 Category Page

30 Category Page

31 Community Page

32 Community Page

33 Community Page

34 Community Page

35 Community Page

36 Community Personalization

37 Setting Up Your Profile

38 Adding a User Avatar

39 Updated Profile

40 Community Subscriptions Recent content (discussions, documents, etc.)

41 Community Subscriptions Recent content (discussions, documents, etc.)

42 Updating Community Subscriptions Recent content (discussions, documents, etc.)

43 Community Subscription Filter On Recent content (discussions, documents, etc.)

44 Community Subscription Filter On Recent content (discussions, documents, etc.)

45 Community Subscription Filter Off Recent content (discussions, documents, etc.)

46 Alternate Community Home Page Recent content (discussions, documents, etc.)

47 Alternate Community Home Page Recent content (discussions, documents, etc.)

48 Alternate Community Home Page Recent content (discussions, documents, etc.)

49 Alternate Community Home Page Recent content (discussions, documents, etc.)

50 Alternate Community Home Page Recent content (discussions, documents, etc.)

51 Alternate Community Home Page Recent content (discussions, documents, etc.)

52 Using Communities

53 Open a Link in a New Tab or Window Recent content (discussions, documents, etc.) Right clicking on the link will display the drop down where you may choose to open the link in a new tab or window.

54 Navigation Options

55 Thread Display

56 Enhanced Discussions and Documents Display Number of times a discussion or document has been viewed.

57 Sorting Options

58 Sorting Options

59 Filtering Options

60 Filtering Options

61 Filtering Options

62 Tags

63 Tags

64 Tags

65 Starting a Discussion

66 Posting a Reply

67 Deleting a Reply

68 Subscribing & Unsubscribing

69 Uploading a Document

70 Writing an Online Document

71 Private Messages

72 People Finder

73 RSS Feeds RSS Feeds are now available Community Subscriptions must be turned on

74 RSS Feeds URL to Include in Feed Reader

75 RSS Feed Example

76 Searching Community Content

77 Searching Community Content

78 Searching Community Content

79 Searching Community Content

80 Searching Community Content

81 Searching Community Content

82 Searching Community Content

83 Searching Community Content

84 Searching Community Content

85 Searching Community Content

86 Technical Issues with Communities

87 Feedback For suggestions, enhancements, and How Tos, use the “Community Suggestions” community and create a new discussion.

88 A Q &

89 Thank You !

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