Developing Our Service Package(s) (Minnesota)

Service packages Major services/service packages that will meet our customers’ needs: Evidence-based programs (CDSMP, MOB, Healthy Moves, Savvy Caregiver, EnhanceFitness, Healthy IDEAS) – Need to determine which interventions are group-based vs. individual – Also determine which network organizations are hosting (i.e. bearing cost) vs. just serving as implementation sites – Also investigate feasibility of offering HomeMeds Home safety assessment – Better define what is meant by this – includes safety as well as bio/psycho/social assessment? Advanced care planning Care transitions (are there various service packages that can be developed to meet specific client needs?) Home care (especially following end of Medicare home care) Major services/service packages that will meet our contracting org’s needs: Same as those that meet customers’ needs? 2

Network capacity Current network partners, capacity and strengths Organization nameService competenciesStrengths Entire networkIn home assessment that can encompass a variety of risk areas (home safety, nutrition, medication, caregiver support, etc.) Skills and knowledge to mobilize extended services network (community resource knowledge) Infrastructure/network of services that allow people to remain safely in their homes EBPs targeting both patients and caregivers In the home (“eyes and ears”) Know the person as well as family situation and relationship to care partners Advanced viewpoint of social determinants of health Expertise in caregiver services and needs Varied cultural competencies – niche in communities served (still room for growth) 3

Network capacity New network partners to be added Partners that serve targeted communities (ethnic, religious, geographic, etc.) Faith community nurses/parish nurses Anoka (?) County Caregiver Connection Need to discuss when/how to bring in new partners 4

Service value definition Result(s) we commit to deliver Need to better educate how our service competencies relate to various health care-related measures (HEDIS, STARS, etc.) How we will measure Each participating organization will be required to collect certain “bedrock” measures 5

Service value definition Level of satisfaction we commit to deliver List here How we will measure List here 6

Service value definition Early thoughts on possible pricing for your service package? List here 7

Insights Our biggest insight(s) from this session on Developing Service Packages is/are… Be prepared to offer both short term and long term interventions Re-package services based on need Figure out how to articulate that services offered decrease health care utilization (address “pain points” of various customers) Re-tool existing business in order to better serve/continue to serve current clients as well as engage new client base 8

Action Steps The action step(s) we will take in the next month to develop our service package(s) are: Flesh out service competencies and strengths of each of the 13 network partners Begin to learn more about how our service competencies relate to various health care-related measures (HEDIS, STARS, etc.) Startup cost evaluation re: infrastructure (software, training, IT, consulting, etc.) 9

Parking Lot (Issues for later, additional questions for speakers) Flesh out 10