1 Command Center Management (CCM) Training

2 Objective  To understand the following: – IT Manager Role – Exam Day Process – iAEC Solution – iARC – Post Exam Activities – Exception / Incident Handling

3 A

4 A

5 A

6 A

7 A

8 A

9 A

10 A

11 A

12 A

13 A

14 A

15 A

16 A

17 A

18 A

19 A

20 A

21 A

22 A

23 A

24 A

25 A

26 A

27 A

28 A

29 A

30 A

31 A

32 A

33 A

34 A

35 Incident Handling and Important Contacts  Please note, in scenarios/situations when you are not aware what action has to be taken you should reach the support team through:  Toll free number (India) or  Send an to or  Send sms ‘iON assess’ to Link for Training:

36 Thank You