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Today’s Producers Sharon Streams WebJunction Content Manager Kendra Morgan WebJunction Program Manager

Online Patron Training: A Project Overview March 23 rd, 2011 Kendra Morgan, WebJunction Jon Worona, San Francisco Public Library Brian Bannon, San Francisco Public Library

In the library… Anywhere, anytime

Research Current Trends Patron Needs Assessment Design, Deploy and Evaluate Tutorial Share Results Project Scope

Research Current Trends

National Survey Findings Few libraries are creating online tutorials. Reasons for not offering custom training include: staff time, patron interest and cost. Most large systems have less than a.75 FTE dedicated to patron training. Many offer access to subscription services with tutorial content. Instruction content selection is primarily done through staff and patron suggestions

National Survey Recommendations Create online instructional tools that can be shared across many libraries. Identify and market existing high-quality online instructional tools. Identify and market free or low-cost soft ware that allows libraries to create simple personalized tutorials or videos. Encourage library systems to establish training committees. Provide library systems with training or tools to conduct local needs assessments and training evaluations

1.E-learning 2.Partnership with WJ 3.The approach we took “…We need to bring learning to people instead of people to learning..." Elliott Masie

Job and Career focus – unemployment 12%  Unemployed; Employed; Career Changers  Just Started; Mid-Search  Prepare for Application and Interview PROJECT OUTCOMES

Templates  Consistent learning expectations  Workflow

PROJECT OUTCOMES Script  Outline  Content  Timing

PROJECT OUTCOMES Production  Talent  Media Support  Web Support  Time

PROJECT OUTCOMES Deliverables  WebJunction: Needs Assessment (45% chose employment help)  sfpl.org/jobsites  Chinese (Cantonese) & Spanish

Next Steps  Expanding Online Learning for Public and Staff  Partnerships

What’s Next?

Webinar, March 29 th – Developing Online Tutorials

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