Management Trouble Financial Trouble Operational Trouble We were “Good Enough” We were “Good Enough” Daphne Utilities.

Slides:

Advertisements

Similar presentations

Lmunck Social Media Marketing 2.0 Simplified version for the busy CEO.

Advertisements

Essentials of Enrolment Management and Planned Organizational Change Presentation to the National Conference of the RCCFC November 3, 2006 Victoria J.

80% 70% 60% 50% 40% 30% 20% 10% 0% -10% -20% 1980’s Under Source: U.S. Census Change in Population Growth 4% 16% 47% 11%

By: Megan, Shayla & Angela.  Final element in a retail strategy  Retailer builds a wall around its position in a retail market By building a high thick.

Famous from New Zealand “How to get noticed from the most creative country in the world“

COMPANY NAME contact center brand. THE BEST CONTACT CENTER INDONESIA 2015 INSTRUCTION This template should be used Only for The Best Operations category.

The Dow Jones Industrial Average Index. Brief History The Dow Jones Index was founded by Edward Davis Jones, Charles Henry Dow and Charles Milford Bergstresser.

Introducing Impact Target Marketing The #1 company for radio station direct marketing strategy since 1990.

The 21st Century Workforce Attracting and Retaining Key Talent for the Future Pierce Phillips HR Manager, Sprint Nextel (w) (m)

THE BEST CONTACT CENTER INDONESIA 2015 INSTRUCTION This template should be used Only for The Best Operations category. Template can be modified, subject.

Customer Satisfaction in the Utility World Dan Comer Director – Customer Experience Operations Northeast Utilities Bob Hybsch Director – Customer Operations.

BE A GREAT MANAGER BY ENGAGING YOUR EMPLOYEES COMMUNICATE TO ENGAGE YOUR EMPLOYEES.

Rob McElroy, P.E. General Manager The Importance of Delivering WOW Service to a (HINT: It’s a very smart bet!) CaptiveAudience.

Raven in Brief April Our vision is unchanged Raven in Brief April 2012.

© 2013 Cengage Learning. All Rights Reserved. 1 Part One: An Overview of Business Ethics Chapter 1: The Importance of Business Ethics Chapter 1: The Importance.

1 UTRA Presentation March 26, Headquartered in Rochester, NY 20 Branches and 40 ATM’s in greater Rochester area $4.8 billion financial institution,

Utilizing Social Media A Corporate Human Resource Point of View Gerasimos Papandrikopoulos afceayouth.com, Administrator 4 th Student Conference May 30,

Growth Opportunities for:. About Cinsay... ●Founded in 2007 by Christian Briggs & Delfino Galindo ●Headquartered in Austin, TX with offices in Dallas,

The Fourth Edelman Survey on Trust & Credibility Presented by Richard Edelman World Economic Forum Davos 23 January 2003.

Media Training Worldwide A global brand and the preeminent media and presentation training firm in the World.

Ethics and Entrepreneurship. Is there an ethics crisis in America? One recent national election day poll indicated that 56 percent of voters thought that.

Strategic Planning. Digital Safari Institute GreenBizz Project 1 - Key Success Factors Key factors for success: Key factors for success: – Key success.

New Game Solutions Team 5 Leadership – Lester Frederick September 2010.

Proprietary & Confidential. Speakers Rob Brosnan Regional Sales Director Rob Brosnan Marketing Strategist Rob Brosnan Solution Consultant

TAS AG Contact Center – BPO service center – service industries KAI ZUCHOLD Head of Human Resource Management WINNER OF CCV QUALITY AWARD - GERMANY -

The Value of Values in the Workplace Presented to NEOS Mini-Conference Linda C. Cook Director of Libraries Edmonton Public Library June 3, 2005.

TOP 10 CUSTOMER SERVICE COMPANIES. Courtney Dworaczyk.

Nicole Montanaro MAR 3400 PRESENTATION.  Making A Sale  Gaining future customers  Training new Sales associates to be successful SATISFYING ELEMENTS.

VisaPro Services Pvt. Ltd.. THE COMPANY VisaPro Immigration Services LLC, USA –US based immigration law firm –Offices in US and India.

THE BEST CONTACT CENTER INDONESIA 2016 INSTRUCTION This template should be used for all program categories. Template can be modified, subject to your.

1-1 Human Resource Management Gaining a Competitive Advantage Chapter 16 Strategically Managing the HRM Function McGraw-Hill/Irwin Copyright © 2008 by.

Making the Healthiest Choice, the Easiest Choice Christine C. Ferguson, J.D. Director, STOP Obesity Alliance Professor School of Public Health and Health.

Crisis Communication in a Digital World

Office of Human Resources Shukran Staff Reward. Office of Human Resources Why Should Staff be Recognized? Inspire, Motivate, Satisfy, Employees Engaged.

HR: You are Part of the Social Conversation! Get Strategic! By: Cat Carlos & Bryan Wempen #MNSHRM.

Rubix Organisation Ltd. About Rubix Organisation Ltd Rubix Organisation Ltd was formed in 2012 and has since become one of London’s fastest growing Direct.

The Nature of Business McGraw-Hill  The McGraw-Hill Companies, Inc., 2001.

Real Life Engineering Rob McElroy, P.E. General Manager Daphne Utilities Part 1.

Workplace Flexibility: An Opportunity. 61% 81% 20% +

Operational Excellence

Unit 9.  People that commit fraud – are they 1 st time offenders?  Why do people go bad?  What percent of people engage in ‘workplace deviance’?

Internal Environment: Strong financial standing – stock has never gone down Steady growth – a new store opens every week Family-oriented corporate culture.

Business To Business Social Media Marketing BY sundancemarketing.com sundancemarketing.com.

LM Dulye & Co. All rights 1 Coaching Managers to Communicate How to Create 2-Way Communications Among a Workforce Hungry for Dialogue L.M.

0 Response to Request For Information Bergen Brunswig Corporation W W W. W A T S O N W Y A T T. C O M Financial Executives International Linking HR Practices.

Welcome to ZITIMA Click here for info >

Copyright © 2016 Pearson Education, Inc Chapter 12 Maintaining Positive Employee Relations 12-2 Copyright © 2016 Pearson Education, Inc.

Stonewall Workplace Equality Index Captain Rob Ridley RE 22 February 2013.

Corporate Responsibility User Forum July2011. Agenda Welcome and Introductions Ice Breaker CR - What’s it all about Kier Strategy for CR Activity Barriers.

The reading is 7.38 mm. The reading is 7.72 mm.

ASHOKA DEVELOPERS AND BUILDERS LTD. A way to construction.

FIN 200 Week 6 DQ 1 And DQ 2 Week 6 DQ 1 What are the goals of cash management for a business? Should those goals be the same for every kind of business?

Preparing Powerful Presentations

Corporate Social Responsibility

Multinational / Multicultural Teams in Offshore IT Projects

Human Resource Management

Fitness Business Trends In 2018 You Must Know

IMPORTANCE OF POSITIVE CUSTOMER RELATIONS

The 2008 Financial Crisis.

Work-Based Learning: A Talent Development Opportunity

Best Social Media Marketing Company

General Concept On Operational Excellence Open for discussion.

Ethics in the Workplace

The Best Contact Center Indonesia 2019

Work-Based Learning: A Talent Development Opportunity

Ratio Analysis Example Exercise 1-8 Wall Street

2015 This Certificate of Excellence is presented to

Best Social Media Management Company In London

Melbourne Painters THE PAINT CREW is a professional Residential and Commercial painting contractor in Melbourne Area.

Presentation transcript:

Management Trouble Financial Trouble Operational Trouble We were “Good Enough” We were “Good Enough” Daphne Utilities

First Who… Then What

We’re All Businesses

Building a GREAT House! CUSTOMER ENGAGED EMPLOYEES PERFORMANCE FISCALHEALTH TEAMWORK COMMUNICATE VALUE PUBLICIMAGE

We’re One Utility

The Flywheel

We’ll Get You What You Need

Support Trust Responsibility

Our Reputation Rides on Their Coattails Rides on Their Coattails

Daphne Utilities among best workplaces in U.S. Company is only utilities service ever to be Included in Wall Street Journal's top 35 list Daphne Utilities among best workplaces in U.S. Company is only utilities service ever to be Included in Wall Street Journal's top 35 list

Engagement One Utility Higher Productivity EMPLOYEES CUSTOMERS

1993 – 2005 (12 years) (5 years) $ 8 MM $ - 5 MM Performance Financial Gains

EPA Award of Excellence Large Groundwater Systems

We’ve Come a Long Way! Rob McElroy, P.E. General Manager – Daphne Utilities (Information Center / Publications and Media)