Digital Transformation of Governance Models MIS5801: Singapore Sunil Wattal Adapted from material by Munir Mandviwalla, Steven L. Johnson, and David Schuff

Centralization versus Decentralization

Comparing the Models CentralizedDecentralized InnovationCustomizationAgilityControlReliabilityScale

Why Does the Pendulum Swing? What is the governance model in your organization? Is your governance model a good fit for your organization?

The Hybrid Approach Shared ServicesBusiness-Unit Services

Metrics In either model, how do you measure success? Are there “key metrics” for an IT initiative? Is everything measurable?

How can technology support a hybrid approach? Governance Model The Cloud Enterprise Systems Web 2.0 Knowledge Management Business Intelligence

The “Micro-Enterprise” and the “Long Tail” What’s happening to the means of production? How is that affecting the structure of organizations? What does it mean to be “post-institutional” (Anderson, Wired Magazine)