授課教師 ______ 指導 餐旅英文
旅館訂房 Chapter 1
本章學習目標 ◆詢問客戶相關資料。 ◆解決客戶需求。 ◆練習向上銷售的技巧。
A : Hello, the Grand Hotel. How may I help you? G : Hello, I'd like to make a reservation. A : Which date would you like to reserve? G : I am thinking about arriving on the first of July. Do you have any rooms available? A : I am sorry, but we have no vacancies on the date. G : How about July 2 nd ? Conversation 對話
A : Yes, we have a vacancy then. How many nights will you be staying? G : I'll be staying for three nights. A : How many people will be staying in the room? G : There will be two, my wife and I. So, I'd like to have a double room.