#ConnWeek Larry Owens Manager, Customer Services April 7, 2011.

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Presentation transcript:

#ConnWeek Larry Owens Manager, Customer Services April 7, 2011

#ConnWeek Santa Clara, CA May 23-26, Silicon Valley Power 52,000 customers $280M annual revenue 1% of the State’s power usage Number 1’s –EPA Green Power Community –Large Customer Satisfaction/Value –Lowest Average Rate in CA –One-step Solar Permits/Interconnection Very, very high reliability

#ConnWeek Santa Clara, CA May 23-26, Very, very high reliability SVPSVP

#ConnWeek Santa Clara, CA May 23-26, Santa Clara Residents and Businesses Make up of SVP Customers Share of Sales Residential84.5% 8.7% Commercial11.4% 3.0% Industrial 3.7%87.6% Government 0.4% 0.8% Stand-alone Data Centers are now 25% of sales

#ConnWeek Santa Clara, CA May 23-26, COAL GEO WIND HYDRO NAT GAS WIND NAT GAS HYDRO WIND NAT GAS GEO HYDRO WIND NAT GAS COAL GEO HYDRO WIND NAT GAS

#ConnWeek Santa Clara, CA May 23-26, SVP Fiber Enterprise 57-mile fiber network Dedicated fiber staff Flexible term/pricing 24/7/365 service support $2M + Revenue

#ConnWeek Santa Clara, CA May 23-26, Top Recollections About Smart Meters Focus on Usage Inaccuracies and Higher Bills Base is all customers. Questions SG2. Smart Grid Benchmark – Residential

#ConnWeek Santa Clara, CA May 23-26, Base is all customers. Questions SG2. Most Residential Favor Smart Meters: Two-Thirds Call Concept A Good Idea Despite negative press, large numbers of SVP customers see promise in the technology and managing usage more efficiently. Smart Grid Benchmark – Residential

#ConnWeek Santa Clara, CA May 23-26, Base is all customers. Questions SM4a – SM4k. Top Features of Smart Grid Focus on Wi-Fi, Information and Empowerment Smart Grid Benchmark – Residential Free Wi-Fi !! Fewer customers want to give up control to reduce load.

#ConnWeek Santa Clara, CA May 23-26, Base is all residential customers. Question C-1 Customer Concerns Include Costs, Accuracy of Meters, Losing Control, and Privacy Issues Smart Grid Benchmark – Residential

#ConnWeek Santa Clara, CA May 23-26, The SVP Meter Connect TM Promise  We will follow a careful process with pilot testing at every step.  We will keep our system secure.  We will protect your privacy.  We will utilize different meters than those in neighboring communities.  We will take full responsibility for testing and replace meters if necessary.  We are committed to a fair resolution of any issues or concerns that arise.