LEADERSHIP SERIES: CORE PROCESSES OF EXCELLENCE Barbara Fagan, President Source Point Training

SOURCE POINT TRAINING is a results-based training company committed to creating an environment that mentors the next generation of leaders, coaches, and facilitators.

WHAT YOU WILL LEARN Principles of Excellence Key Components of Excellence and How to Use Them Developing an Operationally Excellent Environment Anywhere in Your Life

COMMITMENT TO EXCELLENCE IS THE HEART OF LEADERSHIP Working with an organization, family or associates to Rigorously discuss the how’s and the what’s by questioning tenaciously and following through to ensuring accountability.

PRESUPPOSITIONS OF EXCELLENCE The map is not the territory There is no such thing as failure The meaning of your communication is the response that you get Requisite variety People always make the best choices available People have all the resources they need Chunking

Review the presupposition of excellence you can focus on in the week ahead. Identify how you can apply this presupposition in creating your results. PRESUPPOSITIONS OF EXCELLENCE

Q U I Z Which of the following is a quote from Steve Jobs: “Intellectual Property has the shelf life of a banana.” “Your time is limited, so don’t waste it living someone else’s life.”

COMPONENTS TO EXCELLENCE 1.Commitment 2.Competencies 3.Systems

COMMITMENT Commitment to both the specific outcome(s) and to do the work to have it turn out. 1.Heart is in it 2.Alignment 3.Clarity of purpose 4.Promises

COMPETENCIES Competencies include the skills and ability to execute 1.Managing Time 2.Emotional Intelligence 3.Learning capability and training programs 4.Using network of support

SYSTEMS Systems include both physical and non-physical structures 1.Measurable Outcomes 2.Designs with time lines and milestones 3.Physical structure, (i.e. equipment) tools 4.Funding and human resources

Strategy People Operations EXCELLENCE OPERATIONAL EXCELLENCE

STRATEGIES  Must be aligned with purpose and vision.  Know where the allocation of resources will be spent: time, money, energy.  What are current and future needs?  How does the team want to be seen and known for?

 Know the right people for the job.  Develop competency through training and coaching that increases commitment.  Assure people understand the strategy and have ability to implement it. PEOPLE

OPERATIONS  Are their timely audit systems in place to measure results?  Are schedules and deliverables supported?  What is the process that supports desired outcomes?  Are their sufficient tools to get the job done? Operations provide the structure and systems to effectively implement and mange people and strategy.

DISNEY MODEL FOR EXCELLENCE  Strategy  People  Operation

Q U I Z Identify one thing that Walt Disney did to assure Disney Land was a magical place to escape from reality.

HOW WILL YOU LIVE IN EXCELLENCE? Use your presupposition to guide your choices and reactions in the next week Evaluate the components of Excellence Scale 1 – 5 ~ 1 being the highest Level of Commitment Level of Competency to accomplish goals Level of Systems in place to operate in excellence What will you take action on in the next week to improve?

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