Remote Text Services -- What to do and how to do it! Tech Symposium June 22, 2010 Rochester, NY

Who’s talking today? Phil Hyssong Phil Hyssong M.S., CMRS, Transcriber, Alternative Communication Services, LLCM.S., CMRS, Transcriber, Alternative Communication Services, LLC

Menu Experiment What is the best item on the menu and why? What is the best item on the menu and why?

What is on the menu? TypeWell TypeWell Meaning for meaningMeaning for meaning Spelling-based systemSpelling-based system C-Print C-Print Meaning for meaningMeaning for meaning Phonetic-based systemPhonetic-based system CART CART Verbatim realtime word-for-word processVerbatim realtime word-for-word process  Sign Language Not on this menu!Not on this menu!

Areas to focus after the decision Audio acquisition Audio acquisition Internet options Internet options Training Training

Audio Acquisition Type of Microphone Type of Microphone LavaliereLavaliere Room micRoom mic Microphone placement Microphone placement Internet vs. phone Internet vs. phone VoIPVoIP Skype – AIM – Google Talk Skype – AIM – Google Talk

Internet Connectivity Hardwired on campus Hardwired on campus Wireless on campus Wireless on campus Broadband cards Broadband cards

Training Value of Training Value of Training Who gets training Who gets training StudentsStudents ProfessorsProfessors Disability staffDisability staff

Costs Cost of training, internet and microphones vs. quality of service

Attributes of Successful Service Hear it Hear it Receive the text Receive the text Everyone is informed Everyone is informed of the process

Questions & Answers Thank you very much! Phil Hyssong, M.S., CMRS Phil Hyssong, M.S., CMRS Alternative Communication Services, LLC P.O. Box 278 Lombard, IL