Consumer Rights Joanne Smith 25 th September 2012.

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Presentation transcript:

Consumer Rights Joanne Smith 25 th September 2012

Consumer Rights  What are Consumer Rights  Why they are important  How you can help

Consumer Rights  What are consumer rights  Terms placed into agreements for the sale or supply of goods and services  Cannot be removed from consumers through the sellers terms and conditions

Consumer Rights  Why they are important  Balance the power between the seller and the purchaser  Ensure the purchaser receives the goods or services they have paid for

Consumer Rights  How Trading Standards help  Pre-shopping advice to consumers  Recommending businesses

Consumer Rights  What is Buy With Confidence?  Trader approval scheme  Who can join the scheme  How are we recruiting members

Consumer Rights  What is Buy With Confidence?  How does a business become approved  What are the aims for Cambridgeshire  How is the scheme being promoted

Consumer Rights  What is Buy With Confidence?  How members can be found:  By visiting  By calling  By asking at your local library

Consumer Rights  Can you help Buy With Confidence?  Do you know businesses that might want to join?  Have you got clients who may benefit from using approved members?  Can you help promote the scheme too?