Down the Rabbit Hole STAFF TRAINING. Reception  REGISTRATION  COAT CHECK  E-CONCIERGE  ARTIFACT TABLE  PHOTO BOOTH  FOOD & BEVERAGE  Drinks  Servers.

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Presentation transcript:

Down the Rabbit Hole STAFF TRAINING

Reception  REGISTRATION  COAT CHECK  E-CONCIERGE  ARTIFACT TABLE  PHOTO BOOTH  FOOD & BEVERAGE  Drinks  Servers  Bussers  TRANSITION

Parking  Hold parking signs and stand in designated area  Keep an eye out for guest who seem unsure where to go  Smile and off directions  Have knowledge about access for guest with disabilities  Elevators and drop off areas

Registration  2 staff members  Set-up of table & keys  Alphabetical by last name  Distribution of keys  Ask name  Find & give out key  “enjoy your fall down the rabbit hole!”  SERVICE  Smile  Friendly

Coat Check  2 staff members  Numbered tickets  One for coat, one for guest  Keep coats in numbered order  SERVICE  Smile  Friendly

E-Concierge  SMILE!  Be ready and willing to answer any questions guest have  Have knowledge of all basic event information  Walk around and interact with guest using the iPad  Show guest information on the iPad

Artifact Table  1 staff member  Will be informed about each artifact  Be familiar with each description cards and meaning related to Alice in Wonderland  Be prepare to interact with guest and inform about the artifact  Answer any questions guest may have  Service  Be friendly and  SMILE!

Photo Booth  Encourage guest to take photos  Maintain props  Offer to photo for guest  Keep area clear of food and beverage trash  Be friendly and interactive  SMILE!

Food & Beverage – Drinks Station  2 Staff members  Know the ingredients  Index card provided  Keep filled cups on the table  One napkin with each drink

Food & Beverage - Servers  4 staff members  2 for each hor’ dourve  Memorize ingredients  Index card provided  Say name of hor’ dourve when offering to a guest  Tray in one hand, napkins in the other  SERVICE  Smile  Friendly  Don’t be pushy

Food & Beverage - Bussers  3 Staff members  Large tray to collect trash  Attention to cocktail tables  If guests look like they want to get ride of something  Don’t be pushy!  Service with a smile!

Transition  When white rabbit enters  Staff is expected to make their way to the outer edges of the room  Out of the way  SERVICE  Smile  “enjoy your meal”