OU Physicians Accountability Matrix 1

Why do we do it? Building an Culture “ We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle

Standards of Behavior Key Leadership Standards of Behavior  I will promote accountability by being responsible for my own actions.  I will be committed to understanding and applying best practices.  I will continuously review my performance and strive to improve myself and the outcomes of my work.  I will take pride and ownership in innovation.

Accountability Gorilla Glue Strength Monthly Meeting Model (MMM) Accountability Matrix LEM & Leader Report Cards Annual Leader Performance Evaluation Clinic Performance Review (CPR) Meetings

Accountability Matrix o Utilized to validate leader compliance with key “must haves”. o Implemented in January 2011, has helped improve focus, results, efficiency, and accountability. o Managers complete a monthly attestation and submit report to one up leader 5 days prior to scheduled monthly meeting with supervisor. o Resulted in more productive and meaningful operations and performance discussion. o Serves as the Pillar of leadership accountability at OU Physicians.

Metrics for Reporting * This information is directly entered by the OUP Clinic Manager into the database. Once completed, an automated is sent real-time to Admin. Assist. The manager is expected to update the Accountability Matrix no later than 5 business days before the his/her scheduled monthly meeting with One-up. The monthly meeting model template is no longer required to be completed.

Culture of Accountability – Benefits  Focuses on holding leaders responsible for getting things done.  Influences human behaviors and work force efforts.  Guides a vision-driven organization to continually improve.  Verifies individual performance.  Provides a method to distribute organizational pillar goals to individual leaders.