NSW Networking Session Gary Denman Michael Gration Michelle Tea Tim Dawson

Key Sales Measurements Revenue Customer Satisfaction Software Deployment Solution Wins Competitive Wins Unit Shipment

NSW – Commercial North Commercial Customers in NSW and QLD 59 Accounts 6 AM’s: –Major Accounts –Professional Services –Construction and Property –Manufacturing –Global and Multi-Nationals –QLD Commercial Strong growth over past 3 years Server Strategy is driving desktop Growth areas: –MSCRM –Dynamics AX –FAST Search –Business Intelligence –Community Solutions –Solution areas: HR – Hire, develop, retain Training Portals Finance portals Payroll and HR in AX –Management Solutions –Unified Communications –S+S model

Market Opportunity Innovation and Platform Deployment in Outsourcing Segment Vista, Office 2007 & Sharepoint Deployment Business Transformation –Business Intelligence – Business Reporting –Unified Communications –Security –Grants and Case Management Standardisation & Operational Efficiency –Infrastructure Optimisation –Technology Upgrade (WS 2008, Exchange & SQL

Federal Key Focus Completion of Volume Sourcing Agreement Participation in Gershon Reform Contribute through policy reform and technology implementation to sustainability Continue to build partner ecosystem in Defence Drive interoperability initiatives Increase government community awareness of emerging standards

NSW Public Sector - Main Drivers for FY09 Demonstrate Cost Benefit VS lower invoice costs for Department of Commerce –Focus on Core IO – NAMS contract buyouts have shown significant server deployments Solution Focus vs Licenses –Need to demonstrate value for current and future purchases Use of the SPF Fund –Appetite to use the fund has been demonstrated by Commerce- five applications signed off last week. –Drive replication of Innovations across multiple agencies Compliance –To be driven by newly appointed Commerce positions, two fold purpose Be compliant Use what you have

Actions Government needs to know what problems we can help them with –Coverage of CIOs on the CIO council ensuring understanding of Microsoft Solution Offerings –Local EBC’s for smaller agencies. –Multiple Presentations focused on solutions to problems - in customer speak Partner Engagement –Nominations for SPF fund –Opportunity Creation –Solutions – We want to hear what you have to offer Deployment –Engagement of Partner in every opportunity being driven from account plans. Each opportunity must have a partner allocated during this process –PARTNERS are the ONLY way we can DELIVER on what we PROMISE to provide

NSW – Financial Services North Financial Services Accounts in NSW 23 Accounts 4 AM’s: Strong growth over past 3 years Growth areas: –Virtualization –Business Intelligence –Solution areas: Customer Knowledge Adviser Desktop Payments Services Factory Risk Management & Compliance –MS CRM –SOA

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