State of Georgia End User Computing Laura Brodtmann Dell EUC Transition & Transformation Manager December 10, 2008

End User Computing 2 Perform a wall-to-wall inventory at in-scope agency sites Providing Field Services to all campus and remote sites in Georgia Remote-based support via remote control software Implement software distribution, patch management, antivirus and software license management Perform application packaging Provide data encryption on laptops, tablets Provide a standardized Refresh Plan - Desktops 5 Year Leases and Laptops / Tablets 3 Year Leases Standardize hardware platforms, software, and images across GTA customers Standardizing to Active Directory and a common Exchange/Mirapoint platform across GTA customers and providing education for migrated users on the standard platform Improved service through standardization, established service levels, and enterprise tools

End User Computing Technical Solution Overview 3

Agency Responsibilities Participate in initial planning sessions to define project governance - Dec Participate in Agency specific kickoff meetings - Jan Participate in discovery sessions for knowledge transfer - Jan ▪Technical Information for DDM Implementation ▪Follow-up information for service desk, field services and asset management Actively participate in status meetings and action item reviews - overall Participate in Current Mode of Operations (CMO) Validation Meetings - Jan Work with Dell to facilitate Wall-to-Wall Inventory – Feb-May Work with Dell to facilitate the Managed Refresh Program - TBD Provide key documentation as requested - overall Participate in future mode and current mode process modeling sessions – Jan-Feb Approve Future Mode of Operations EUC Processes - Feb Provide technicians and service desk agents for shadowing - April Identify pilot sites and pilot preparation - April Participate in UAT test preparation - April Participate in UAT testing - 4/29-5/14 Participate in Pilot - 5/18-5/22 Approve the Transition of Service Operations to Standard Operations Mode during business readiness - 5/25 4

Approach – Transition Methodology 5

Activities – Transition Methodology Start-up Activities: ▪Project Plan ▪Transition Team staffing ▪Communication Plan ▪Governance structure ▪Program organization Discovery Activities: ▪Current Mode of Operations (CMO) processes documented ▪Due Diligence Findings Report Gap Analysis Activities: ▪Gap Analysis Worksheet FMO Design Activities: ▪Gap mitigation ▪Future Mode of Operations (FMO) processes documented ▪Implement Tools and Processes ▪Test Plan 6 Testing & Pilot Activities: ▪Test scripts ▪Test metrics Business Readiness Activities: ▪Procedure Guide ▪Go/No Go Criteria Validation Service Assumption Activities: ▪Go Live Logistics Plan ▪Service delivery ▪SLA performance & customer satisfaction reporting Steady State Turnover Activities: ▪Steady State PMO team knowledge transfer ▪Program Notebook documentation turned over to Steady State PMO ▪Post-project analysis (lessons learned)

Governance Plan 7 Meeting NamePurpose Meeting TypeFrequency Duration (hrs) Bi-weekly Executive Review Review project status with Executive SponsorsExternalBi-Weekly1 Twice Weekly Project Status with IBMWeekly meeting to review status with IBMExternal Twice Weekly1 Twice Weekly Project Status with Customer Weekly meeting to review status with the GTAExternal Twice Weekly1 DD Review Review Due Diligence Findings with the customerExternalOnce2 FMO ReviewReview the FMO with the customerExternalOnce2 BRR #1 Review business readiness for the HR Transition with critical stakeholdersExternalOnce1 BRR #2 Review business readiness for the Transformation with critical stakeholdersExternalOnce1 Steady State Handoff Review Handoff documentation and control to the steady state teamExternalOnce1 A slide on how you expect to wrk together with them - regular meetings, etc.

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