Mansoor Iqbal Deepthi Atluri Nawaz Ikram

 The system should allow new users to register, create their accounts and place the order for internet/VOiP services.  Should provide functionality of complete “Order To Cash” (OTC) process in the back-end system.  Employees should be able to edit customer Information, update their billing account and send information about promotions and discounts.

 Employees should able to maintain the inventory records for modems and installation equipments.  The existing customers should be able to place service requests, modify their information and be able to pay their bills online.

External Entity: Customer Employee Processes: Customer Processing Oder to Cash (OTC) Process Employee Processing Inventory Adjustments Datastore: D1 Customer Data D2 Packages Data D3 Order Data D4 Invoice Data D5 Delivery Data D6 Employee Data D7 Inventory Details

External Entity: Customer Processes: Customer Processing Customer Account Conformation Packages search Order Create Create Invoice Create Shipment Datastore: D1 Customer Data D2 Packages Data D3 Order Data D4 Invoice Data D7 Inventory Details

External Entity: Customer Processes: Is modem available Internally Warehouse Datastore: D1 Customer Data D7 Inventory Details

External Entity: Employee Processes: Modem Received From Customer Update Inventory Datastore: D7 Inventory Details

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