Problems caused by Absenteeism What to do Benefits arising from Effective Action Turning Absence into Profit – The Agenda

Costs – sick pay and coverage of absentee Loss of contact - alienation Disruption to team operation Reduced morale amongst colleagues – perception of “lead swinging” Reduced levels of performance - “Presenteeism” More mistakes – poorer service Perceived hassle of dealing with it – disciplinary, AMR Fear of getting it wrong – potentially expensive claim – DDA aspect Right to time off for emergency care Results in drift – problems compounded – negative spiral Turning Absence into Profit – Problems caused by Absenteeism

Nip it in the bud Take control – robust procedure part of contract Link payment of sick pay to correct notification procedure Requirement to maintain contact Return to work interviews – triple purpose – welfare, information and maintain control Agreed actions – “case management approach” Make notes, share with individual, refer back Be seen to be “on the case” Be consistent Turning Absence into Profit – What to do

Better attendance – reduced sickness Reduced costs of sick pay and coverage Better morale in team – seen to deal with problem individuals Better morale and performance of individual if turned around – if not “blockage” removed! Good habits instilled - especially with younger employees Better performance – fewer mistakes – better service Greater management effectiveness – collectively and individual growth Turning Absence into Profit - Benefits arising from Effective Action

Observable and tangible improvements over time – positive spiral Significant improvements in bottom line profit and growth of people Turning Absence into Profit

Any Questions? Any experiences – good or bad! Turning Absence into Profit

The scope of the Regulations Who is an agency worker What is a temporary work agency The Agency Workers Regulations 2010

Day one rights for all agency workers Access to collective facilities and amenities Access to employment vacancies Advertising vacancies

The Agency Workers Regulations 2010 The right to equal treatment following a qualifying period Calculating the 12-week qualifying period Anti-avoidance provisions and penalties Equal treatment: basic working and employment conditions Pay and bonuses Working time and holiday entitlements

The Agency Workers Regulations 2010 Examples of the right to equal treatment Enforcement and remedies Who is liable for a breach – the agency or hirer?

Employment Law Update