Request Tracker Trouble Ticket System By: Kellen Greto.

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Presentation transcript:

Request Tracker Trouble Ticket System By: Kellen Greto

What is Request Tracker Is a ticket tracking system written in Perl used to coordinate tasks and manage requests among a community of users. First released in 1996 by Jesse Vincent. It has multiple interfaces when dealing with trouble tickets. Web Interface- for logged in users as well as guest users. Interface- s are stored as correspondence on a ticket and the software makes the distinction between public and private comments.

Request Tracker Ticket

Filtering Requests with Request Tracker

Reports

Narrow Reports Down to Assigned Staff Members

Customized Reports

Customizing Reports

Customized Report for Staff

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