CASE STUDIES July 2014

SECTORS TO CONSIDER Dentist Multi site Centrally managed Auto-attendant deals with call Akixi call manager Call centre – SIP Trunking Insurance Franchisee model Independent control Call recording £11 million saving!! School Cost driven OPEX decision Auto-attendant call management Authorisation codes Managed Office Centrally managed Subscription flexibility Multiple receptionist consoles Account code billing Horizon

FUNERAL SERVICES DETAILS 650 Sites across the UK Existing solution was a complex BT Featureline solution, not easy to manage or monitor Some sites were losing up to 25% of inbound calls with no way of recovering the customer details HOW THE PARTNER & HORIZON WON THE DEAL The Gamma Channel Partner provided a complete package solution, offering a fixed site price bundle (small, med and large) incorporating: Handsets Assured access User subscriptions Bundled Minutes Currently securing the company’s mobiles

UK RETAIL COMPANY DETAILS High street retail organisation looking to easily roll out a new centralised voice service to all their outlets Number management and control – key drivers to the business in dealing with customers Existing infrastructure too inflexible and costly to maintain IMPLEMENTATION Staged implementation to successful deployment Port the store numbers to the Inbound product initially Stage 2 – roll out of Horizon to all the stores HOW THE PARTNER & HORIZON WON THE DEAL It is about solving problems not selling product “We no longer talk about a product and its features, we talk about our customers’ productivity, accessibility and a professional image”

SMALL (BUT GROWING!) RESTAURANT CHAIN DETAILS Currently 40 sites (4-6 handsets per site) + home workers KEY DRIVERS FOR ADOPTING HORIZON: Launching new sites on a regular basis, which generates a very high level of inbound call demand which needs to be controlled effectively / lots of moves and changes on users and numbers Customer likes the simplicity of portal/call control and stats management. (Uses advanced stats to track call efficiencies) Requirement for flexible Business Continuity, particularly divert on busy/no answer to ensure all calls are answered HOW THE PARTNER & HORIZON WON THE DEAL Focusing on the flexibility of the Horizon service, the service grows as the business grows

want to know more? Keith McBride Head of Hosted Solutions