FUNCTIONAL ENGLISH SPEAKING ON THE PHONE If you aspire to work in an office and one of your duties is to answer the phone, you have to master these expressions.

Slides:

Advertisements

Similar presentations

Telephone Conversation

Advertisements

USING THE TELEPHONE.

Communicating on the Telephone

USING THE TELEPHONE.

Telephone Etiquette.

Telephone Etiquette By: Malcolm Moore.

Helpful Guidelines and Hints

I was born in Edinburgh in When my mum was pregnant with me, she was convinced that I was going to be a boy because I kicked so much...! I have lived.

1. 2 Telephoning 3 INTRODUCING YOURSELF Good morning Let’s start Shall we start Let’s get down to work.

Telephone Conversation

Successful Telephoning

On the Phone Unit 2. Telling Tales Listening Practice Word Tips Language Focus Role-Play Assignment Warming-up.

Telephone Personality & Phone Ettiquette

How to make a phone call.

Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, PhD.

 Turn away from your computer, desk, or other work  Have a pen and paper nearby  Answer the calls promptly, by the second or third ring  Smile as.

A Telephone Operator.

By: Masilang, Rosen M.. Telephone etiquette refers to a set of rules that apply when people make calls to others or when they are receiving a phone call.

I. COMMUNICATION FOCUS (1) Greetings and Introducing 1) Introducing yourself Unit 1 Introduction And Greeting.

Classroom English Jeff Wang Jeff Wang Yueyang Radio and Television University.

TELEPHONE ENGLISH.

How conversation works Conversational English Compiled by Victor Nickolz Grand Lyceum 2004 For classes 7-11.

৳ Look, I’ve got a leaflet about it.

Vocabulary Link A telephone quiz Match the words with the pictures. 10 Lesson A Telephoning Lesson B Crazy for cell phones Vocabulary Link A telephone.

SPEAKING III. Telephone terms PeopleTypes of phone caller/called partyfixed Operatordesk/desktop phone mobile phone hands-free (in a car) Parts of phoneCalls.

Making New Contact. Leading in Suppose you are a receptionist in a company, what do you do and say when you receive a business visitor at your office.

Unit 7 Can I take a message.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking.

LESSON 2 TELEPHONE AND APPOINTMENTS 电话和预约. AIMS AND REQUIREMENTS To know how to make local and international calls; To grasp how to make an appointment.

Telephone English When you answer the phone: Good morning. This is Chengtai Trading Company. May I help you? Good afternoon. This is Dan An Commercial.

To learn the service theoretical knowledge about how to offer a satisfactory service in a hotel ； To learn how to make a call reservation ； To learn how.

A guide for using the telephone

Business Correspondence Communicating over the Telephone.

Office English Lesson 4 Oct. 24, 2012.

Office English Lesson 3 Oct. 17, Telephone etiquette A. Be polite Treat everyone equally Focus on the caller, as a receptionist Be helpful Don’t.

ON THE PHONE Talking on the phone, taking a message. VY_32_INOVACE_13-17.

On the phone In this unit you are going to: take and report telephone messages. make, accept ad refuse invitations. listen for details. read about telephone.

© 2015 albert-learning.com Business Role Play 4. © 2015 albert-learning.com Business Role Play 4 Deliveries and Suppliers Susan: Doug, can I talk with.

Emma Johnston Emily Carroll. W HEN YOU ARE NOT PART OF THE PHONE CONVERSATION If someone is on the phone and you need to talk to them say “Excuse me,

GET CONNECTED Move Ahead 7 th form VOCABULARY WORK Let’s refresh the words. Read the questions and use the new words in your answers.

Unit 1 Sections 1-6 Sentence Frames 1 st Grade. Unit 1 Section 1 Sentence Frames 1 st Grade.

© 2011 wheresjenny.com Role Play –Secretary and client 1 Role play – Secretary and client on phone call.

Unit 8 LANGUAGE FOCUS. Content  Word study  Word used in Computing and Telephoning  Grammar  Pronoun  Indirect speech with conditional sentences.

Telephoning Vocabulary Trainer.

Making a phone call. Introducing yourself Asking to speak to somebody Asking who the caller is Telling the caller that someone is not available Taking.

On the phone Lesson 10. Can I speak to ……….please? This is …… calling Can I leave a message with you? Hang on a minute Can I take a message? I’ll put.

Business Telephone Use. Telephones  Telephone types  Standard  Cordless  Multi-line  Speaker  Cell phones  Walkie-talkie.

Phoning about the Science Activity Week. There’s a call for you. You’re just at home, and you answer the telephone. A: Hello. Can I speak to Li Hui? B:

1 English on the air II IIإنجليزي عَ الهوا. 2 Comprehension فـهـم.

James Martin G. Domdom ENSP2 Mr. Xavier Aquino Velasco – Associate/Lectrurer III, FEU Tech.

MAKING A PHONE CALL. Steps to make a phone call: 1. Opening 2. Telling the aim of telephoning 3. Closing.

Unit 8 Phone Calls. How to make a great first impression over telephone? Smile Be polite, courteous and helpful Learning to Listen Send the professional.

電話 & 電子郵件英語教職員英語講座系列 1 Fall 2011 Andrea S.W. Lin.

LEARNING UNIT 7 (Week 11) Making A Business Telephone Call ENGLISH FOR PROFESSIONAL COMMUNICATION.

Unit 3 On the Phone. objectives answer the phone ask to be connected connect a caller leave messages deal with problem by telephone.

AUDITING Elysa Hartati.

Taking Phone Call Name of Group 1. Siti Mesaroh. ( ) 2

ENGLISH FOR PROFESSIONAL COMMUNICATION

Phone Conversation.

Objectives Answering Calls Tactful Responses Taking Messages

Hello? Using the telephone

BUSINESS ENGLISH Začetni teČaj.

Answering the phone: Hello? (informal) Thank you for calling Microsoft. Sam speaking. How may I help you? Andrew’s Book Store. How can I help you?

Useful language in class

Female: Hello, ABC Company, How can I help you?

Handling Phone Conversation

Telephone English By Joy Yu.

Telephone English.

Presentation transcript:

FUNCTIONAL ENGLISH SPEAKING ON THE PHONE If you aspire to work in an office and one of your duties is to answer the phone, you have to master these expressions.

FUNCTIONAL ENGLISH SPEAKING ON THE PHONE VOCABULARY to call/ring backbad line to cut offcaller to dialcollect call to hang upanswering machine to hold [on]message to pick upphone booth to put throughmissed call to transfer callphone book

ANSWERING THE PHONE Good morning, Lilia speaking, what can I do for you? Karol Wojtyla Center, this is Alessandra speaking, how can I help you?

ASKING TO SPEAK TO SOMEONE May I speak to Mrs. Muni, please? I'd like to speak to Mrs. Russello, please. I'm trying to contact Mrs. Zito.

ASKING FOR CALLER'S NAME Who's calling, please? Who's speaking, please? May I have your name, please? May I ask who's calling, please?

EXPLAINING THE REASON WE'RE CALLING I'm calling to ask about... I'm calling in regards to... I'm phoning to tell you about...

ASKING TO WAIT Can you please hold a moment? One moment, please. Hold the line, please. Please, hold.

TRANSFERRING A CALL Thank you for holding. I'll transfer you now. I'll put you through now. I'll connect you now.

WHEN SOMEONE CAN’T ANSWER THE PHONE I'm sorry, but he is not available right now. I'm sorry, her line is busy. He’s in a meeting at the moment. I'm afraid she's out at the moment. I'm sorry but he can't come to the phone right now. I'm sorry, he's out for the rest of the day.

WHEN YOU CAN’T ANSWER THE PHONE RIGHT NOW It sounds like someone is at the door. Can I call you back? I have a call on the other line now. Can I call you back? May I call you back in ten minutes? I'm just about to go out. I'm afraid I've got some visitors at the moment. I can't talk now. I'm busy at the moment. Can I get back to you a little later?

TO ASK WHO THE SPEAKER WANTS TO TALK TO Who do you want to talk to? Who would you like to speak to? The name of the person you are calling, please? Who are you calling?

TAKING A MESSAGE May I take a message? Would you like to leave a message? May I have him call you back? Would you like him to call you back? When is a good time to have him return your call? Any message for Mr. Pirson?

WHEN YOU DON’T UNDERSTAND WHAT THE SPEAKER SAID I'm sorry. I couldn't follow you. You're talking too fast. I can't keep up. Excuse me, but I didn't hear that, would you mind repeating it, please? I'm sorry, I don't understand. Could you repeat that, please? I'm sorry, I can't hear you very well. Could you speak up a little, please? Could you spell that, please?

ENDING A CALL Thank you very much for your help. Thanks for the information. Thank you for calling. Okay, thank you. I'll give him the message. Have a nice day!