Bruce Honer and Zachary Goodwin| Dec. 2015 U.S. Department of Education 2015 FSA Training Conference for Financial Aid Professionals Administering Title.

Slides:



Advertisements
Similar presentations
Non-term Financial Aid Delivery
Advertisements

Return of Title IV Funds - Modules Dan Klock NASFAA 2013.
© 2013 Cooley LLP, Five Palo Alto Square, 3000 El Camino Real, Palo Alto, CA The content of this packet is an introduction to Cooley LLP’s capabilities.
2011 NJASFAA FALL CONFERENCE DANIELLE MASON, SR. NATIONAL DIR OF F/A LINCOLN EDUCATIONAL SERVICES EVELYNNE BLATT, DIRECTOR OF FINANCIAL AID UNION COUNTY.
THOMAS J. DALTON, EXCELSIOR COLLEGE HOW TO AWARD AID IN MODULAR PROGRAMS.
Modular Awarding Beth Rinderknecht & Mindi Bucklin.
Written Agreements Between Schools WVASFAA Conference April 1, 2015 Consortiums & Contracts: Craig D. Rorie, Training Officer Federal Student Aid US Department.
Presented by Daniel Weigle School Support Manager, FedLoan Servicing Resolving Inadvertent Overborrowing.
RETURN OF TITLE IV AID REGULATORY CHANGES 34 CFR Final Regulation Published October 29, 2010 OASFAA Dublin, OH May 24, 2011.
Presented by: Amy Capps University of Utah.  When one or more courses in an academic program do not span the entire length of a payment period or period.
RAWR……or R2T4 Crystal Bruntz Director of Financial Aid Avila University.
Return of Title IV funds Sandra Cronin Senior Associate Director Point Park University.
Resolving Cases of Inadvertent Overborrowing
1 Awarding and Disbursing Aid For Crossover Payment Periods Harold McCullough Session 5.
TASFAA Conference 2014 Dianne Cox, UTC Jeanne Hinchee, Chattanooga State Based on NASFAA Fall 2013 Training Compliance and Campus Collaboration – R2T4.
2015 PACE/USO TDN Conference Angela Smith, Training Officer U.S. Department of Education Return of Title IV Funds – The Basics.
National Association of Student Financial Aid Administrators Presents … © 2013 NASFAA Calculation of Federal Pell Grant and Iraq and Afghanistan Service.
Loan Proration Term and Non-Term When, Why and How
Craig D. Rorie | Dec U.S. Department of Education 2014 FSA Training Conference for Financial Aid Professionals Basics of Direct Loans: Credit-Hours.
Basics of Direct Loans: Clock-Hours
TRANSFER STUDENTS AND THE OVERLAPPING ACADEMIC YEAR The Dilemma Phil LeBlanc and Diana Mateer.
Session 21 All About Modules
150 % - it’s now more than just SAP Subsidized Loan Limits and new COD & NSLDS Reporting Requirements Christian Zimmermann College of Southern Maryland.
Carney McCullough and Greg Martin | Dec U.S. Department of Education 2014 FSA Training Conference for Financial Aid Professionals Calculating Pell.
Pell LEU October 9, Introduction Rice University 6,628 undergraduate, graduate, and professional students Awarded 645 Federal Pell Grants,
The Federal Pell Grant Cynthia Thornton Trevor Summers Training Officers Dallas Regional Office.
Session #29 Foreign Schools R2T4 Greg Martin Byron Scott U.S. Department of Education.
Title IV Administration of Clock Ho Title IV Administration of Clock Hours Craig D, Rorie, Training Officer Federal Student Aid U.S. Department of Education.
U.S. Department of Education 2012 Fall Webinar Training Series Return of Title IV Funds: Modules.
SULA (Subsidized Usage Limit Applies): Best Practices Lakisha Sanders Assistant Vice President of Financial Aid Georgia Piedmont Technical College.
Return of Title IV Funds: Solving the Mystery Ann Marie Gruber Lakeland Community College
Robert Vallas, Trainer U.S. Department of Education R2T4 for Modules.
LASFAA R2T4 : Modules and Terms October 8, 2014 Kevin Campbell Training Officer United States Department of Education.
MASFAA 2013 October 6 th – 9 th, 2013 Indianapolis, Indiana Return of Title IV Funds Jamie A. Malone U.S. Department of Education.
National Association of Student Financial Aid Administrators Presents … © NASFAA 2011 Return of Title IV Funds.
1 Nontraditional Educational Program Formats and Delivering Title IV Aid PASFAA Annual Conference October 2012.
Financial Aid Madness: FAA vs. BBAY. Agenda * Challenges of the Elite 8 – Factors influencing the need for non-standard academic programs * Fundamentals.
David Bartnicki ; PELL GRANT ********** “Two is Better than One” HIGHLIGHTS.
Kevin Campbell and Greg Martin | Dec U.S. Department of Education 2013 FSA Training Conference for Financial Aid Professionals How FAAs Award and.
Pell Grants U.S. Department of Education April 2011.
Year Round Pell Grant – Credit Hour Schools Presented by Melissa Ibañez.
1 Two Pell Grants In One Award Year Jeff Baker U.S. Department of Education Session #29.
Processing Examples for CL CK HOURS Academic Calendar & Payment Periods.
Title IV Administration for Clock-Hour Programs MAFAA 2012 Spring Conference.
Session #17Session 17 a RETURN OF TITLE IV FUNDS - back to the basics.
Satisfactory Academic Progress (SAP) U.S. Department of Education NJASFAA 2011 Sandy Santana a.
Session #45 R2T4 Funds New Regulations Dan Klock U.S. Department of Education.
1 Delivering Aid in the 21 st Century: Beyond Standard Terms Delivering Aid in the 21 st Century: Beyond Standard Terms Fred Sellers Office of Postsecondary.
Session 45 - Tribal Colleges: The Basics 1 Tribal Colleges: The Basics Return of Title IV Funds R2T4 Deborah Tarpley Department of Education, Region VIII.
Nautochia Webb October 28, 2015 U.S. Department of Education Awarding & Processing Direct Loans NYSFAAA.
Return of Title IV Funds With Changes from the Higher Education Reconciliation Act (HERA) of 2005 Public Law Dan Klock Federal Student Aid.
Delivering Aid in the 21 st Century: Beyond Standard Terms Fred Sellers Office of Postsecondary Education U.S. Department of Education Session 15.
Return of Title IV (R2T4) The basics of R2T4 plus a look at the rules for programs offered in modules.
Satisfactory Academic Progress To be eligible for FSA funds, a student must make Satisfactory Academic Progress, and your school must have a reasonable.
Delivering Aid in the 21 st Century: Beyond Standard Terms Fred Sellers Office of Postsecondary Education U.S. Department of Education Revisions as of.
Bruce Honer and Zachary Goodwin| Dec U.S. Department of Education 2015 FSA Training Conference for Financial Aid Professionals Administering Title.
Year Round Pell Grant Clock Hour Schools Deb Woodcock, Lancaster County CTC.
150% DIRECT SUBSIDIZED LOAN LIMITS. AGENDA Overview Calculation components Adjusting, Updating, Notifications NSLDS processing CPS processing.
National Association of Student Financial Aid Administrators Presents … © 2015 NASFAA Calculation of Federal Pell Grant and Iraq and Afghanistan Service.
Demystifying R2T4 for programs offered in modules.
Enrollment Status and Reporting
PRASFAA 2009 Fall Conference
Year-Round Pell 2018 FASFAA June 1, 2018
NSLDS Transfer Monitoring
MASFAA Conference November , 2015
Year-Round Pell 2018 NJASFAA Conference March 2018
TASFAA 2017 Education Is Key
Clock Hour Basics – Administering Title IV Programs
Satisfactory Academic Progress (SAP)
Pell: It’s Complicated!
Presentation transcript:

Bruce Honer and Zachary Goodwin| Dec U.S. Department of Education 2015 FSA Training Conference for Financial Aid Professionals Administering Title IV Aid for Transfer Students Session 8

Agenda Transfer Monitoring and General Provisions Administering Pell Grants Administering Direct Loans R2T4 and Overlapping Payment Periods Resources 2

Transfer Monitoring and General Provisions 3

Transfer Monitoring Transfer monitoring applies to any student who attended another school prior to attending your school in the same award year. Identify students transferring to your school during the award year Provide identifying information for those students to NSLDS NSLDS alerts you to any relevant changes in student’s financial aid history 4

Transfer Monitoring 5

School Transfer Profile The school must set up a School Transfer Profile before attempting to use any of the NSLDS Transfer Monitoring Functions. 6

Transfer Monitoring Three-Step Process Inform: Create a list of transfer students that you need NSLDS to monitor. This list can be created on the NSLDS website or can be created in your own institutional software and submitted to NSLDS via the SAIG Schools are encouraged to add students to the list who have received Title IV aid in the past, but will not be receiving it at your institution. This will add the students to your NSLDS Enrollment Reporting roster 7

Transfer Monitoring List 8

Transfer Monitoring Three-Step Process Monitor: Once your list has been established, NSLDS will monitor the students for changes in their financial aid history. NSLDS will monitor students from 30 to 120 days from the enrollment begin date, depending on the timeframe you established when setting up the school’s transfer profile. 9

Transfer Monitoring Three-Step Process NSLDS will alert you when a: New loan or grant is being awarded New disbursement is made on loan or grant Loan or grant (or single disbursement) is revised or cancelled NSLDS also sends an electronic notification reminder to the address on the School Transfer Profile setup page. 10

Transfer Monitoring & Disbursements Disbursements to a student included on the transfer monitoring list cannot be made for seven days following the date the student was added. Exception: If an NSLDS response is received prior to the seven days expiring, or if NSLDS is accessed directly to determine the student’s financial aid history. 11

Overpayment Liabilities Assuming proper procedures are followed, if a transfer student is subsequently found to be ineligible for all or part of the disbursement, it becomes a student overpayment liability. As an overpayment, the student is ineligible for Title IV aid until it is resolved. 12

Verification By Another School If a student is selected for Verification, and was Verified by another school before transferring to yours, Verification is not required provided that: Verification was performed in the same award year The student’s FAFSA data has not changed A letter is obtained from the previous school confirming Verification and the pertinent ISIR transaction number 13

Satisfactory Academic Progress Schools must include in their Satisfactory Academic Progress policy how transfer student progress is monitored. Schools may choose to: Include all transferred hours as both attempted and completed courses, or at minimum only those hours that count toward the current academic program Count grades received for all transferred hours, or exclude consideration of grades 14

Administering Pell Grants 15

Approaching Pell Grant Calculations Always approach Pell Grant awards from an Award Year perspective (e.g., July, to June 30, 2016) to determine remaining Pell Grant eligibility Use the appropriate formula to determine award amounts on a payment period basis, up to the remaining Pell Grant eligibility amount 16

Pell Grants & Transfer Students Transfer student’s remaining Pell Grant eligibility is reduced if the student received Pell Grant funds for the same award year at a prior school. How COD calculates percentage used: Amount disbursed at prior school Scheduled Award at prior school $3,300 $5,500 = Percentage Used = 60% 17

Pell Grants & Transfer Students Awarding remaining eligibility − 100% minus % of Scheduled Award used = maximum percentage of Scheduled Award the student may receive at your school − Always use percentages, not amounts, to determine remaining eligibility for transfers Exception: If Scheduled Award at both institutions is the same, remaining eligibility may be determined by subtracting amount received at the first institution from the Scheduled Award − Disburse up to the full amount for each payment period according to the appropriate formula Do not apportion remaining amount equally across payment periods 18

Calculating Remaining Percentage How school would calculate remaining Pell Grant available for disbursement: 100% - 60% used = 40% remaining Scheduled Award at transfer school $5,500 X.40 = $2,200 X Remaining Percentage = Remaining Pell 19

Awarding Transfer Pell Grant #1 Remaining: $2,200 for the Award Year Transfer School is Term Based Formula 1: Student begins in the Spring Semester Formula 1: $5,500 / 2 = $2,750 per payment period Since student only has $2,200 remaining for the award year, transfer school would award $2,200 for the Spring 20

Awarding Transfer Pell Grant #1 Spring Semester Fall Semester Non-Attendance Fall QuarterWinter Quarter Withdraws School A COD shows 60% of Scheduled Award Used School B Scheduled Award = $5,500 $5,500 X.40 = $2,200 Remaining School A School B Formula 1 / Spring Semester $5,500/2 = $2,750 Begins Attendance School B must award the lesser of the Remaining or Formula Calc Spring Award = $2,200 21

Awarding Transfer Pell Grant #2 Remaining: $2,200 for the Award Year Transfer School is Term Based Formula 1: Student begins in the Winter Quarter. Formula 1: $5,500 / 3 = $1,833 per payment period Winter Quarter = $1,833 Spring Quarter = $367 22

Awarding Transfer Pell Grant #2 Winter Quarter Fall Quarter Non-Attendance Summer QuarterFall Quarter Withdraws School A COD shows 60% of Scheduled Award Used School B Scheduled Award = $5,500 $5,500 X.40 = $2,200 Remaining School A School B Formula 1 / Winter & Sprng Qtrs $5,500/3 = $1,833 Begins Attendance School B must award the lesser of the Remaining or Formula Calc Winter = $1,833 Spring = $ 367 Remaining Spring Quarter 23

Awarding Transfer Pell Grant #3 Remaining: $2,200 for the Award Year Transfer School is Clock Hour Formula 4: Program is 600 hours / 20 weeks (AY = 900 hrs / 30 wks) Program begins 1/7/16 and ends on 5/20/16 Formula 4: $5,500 X 300/900 = $1,833 per payment period Payment Period 1 = $1833 Payment Period 2 = $

Awarding Transfer Pell Grant #3 PP2 300hrs/10wks PP1 300hrs/ 10wks Fall QuarterWinter Quarter Withdraws School A COD shows 60% of Scheduled Award Used School B Scheduled Award = $5,500 $5,500 X.40 = $2,200 Remaining School A School B Formula 4 / PP1 & PP2 $5,500 X 300/900 = $1,833 Begins Attendance PP2 Ends 5/20/16 School B must award the lesser of the Remaining or Formula Calc PP1 = $1,833 PP2 = $ 367 Remaining 25

Awarding Transfer Pell Grant #4 Remaining: $2,200 for the Award Year Transfer School is Clock Hour Formula 4: Program is 600 hours / 20 weeks (AY = 900 hrs / 30 wks) Program begins 4/4/16 and ends on 8/20/16 Payment Period 2 is a crossover payment period (6/13 to 8/20) Formula 4: $5,500 X 300/900 = $1,833 per payment period (assuming the Scheduled Award is also $5,500) Payment Period 1 = $1833 Payment Period 2 = $

Awarding Transfer Pell Grant #4 PP2 300hrs/10wks PP1 300hrs/ 10wks Fall QuarterWinter Quarter Withdraws School A COD shows 60% of Scheduled Award Used School B Scheduled Award = $5,500 $5,500 X.40 = $2,200 Remaining School A School B Formula 4 / PP1 & PP2 $5,500 X 300/900 = $1,833 Begins Attendance PP2 Ends 8/20/16 Crossover School B must award the lesser of the Remaining or Formula Calc PP1 = $1,833 PP2 = $ 1,833 from

Administering Direct Loans 28

Approaching Direct Loan Calculations Always approach Direct Loan awards from an Academic Year perspective to determine remaining Direct Loan eligibility Use the appropriate annual loan limit for the grade level the student has achieved at your school 29

Academic Years Annual Loan Limits are based on the Academic Year − Student cannot receive a new annual loan limit until the completion of the Academic Year Academic Years are defined by the school, but must adhere to the minimum definition as defined by ED: − Semester/Trimester = 30 weeks / 24 credit-hours − Quarter = 30 weeks / 36 credit-hours − Clock Hour = 26 weeks / 900 clock-hours 30

Minimum Loan Periods For credit-hour, standard-term or non-standard-term SE9W programs, minimum loan period is the term For clock-hour, non-term or non-standard-term NSE9W programs, minimum loan period is the lesser of: − The length of the program − The remaining portion of the program − The academic year 31

Overlapping Academic Years If student transfers into your school and an academic year reported by prior school has not elapsed: − For credit-hour programs using standard terms or non-standard terms but that are SE9W, report your own academic year and ignore prior school’s − For non-term or clock-hour programs, use prior school’s academic year dates 32

Obtaining Academic Year Dates A school can obtain specific begin and end dates of the prior school’s academic year by: − Obtaining documentation from the prior school, OR − Looking for the academic year dates of Direct Loans originated by prior school in the “Award Detail” in COD It is important that all academic years and loan periods are reported accurately to ensure correct calculations for the 150% subsidized loan limit 33

SAY Example #1 Student attended School A and received $1,750 in subsidized loans as a first- year student (the loan was originally fall/spring for $3,500, but the student withdrew and School A modified the existing loan). School A uses SAY to track annual loan limits and defines its SAY as fall and spring. 8/25/ /17/2014 8/25/ /10/2015 Student transfers to School B for spring, which uses BBAY 1 to track annual loan limits. Student can only receive remaining $1,750 until SAY from prior school ends. 1/5/ /15/2015 1/5/ /21/2015 After SAY from prior school ends, student can receive another $1,750 before the end of the BBAY. Though the $1,750 from School A no longer counts, the first $1,750 from School B counts. 34

SAY Example #2 Student attended School A and received $2,250 in subsidized loans as a second- year student (the loan was originally fall/spring for $4,500, but the student withdrew and School A modified the existing loan). School A uses SAY to track annual loan limits and defines its SAY as fall and spring. 8/25/ /17/2014 8/25/ /10/2015 Student transfers to School B for spring, which uses BBAY 1 to track annual loan limits. School B does not accept any transfer credit hours and the student enters as first-year student. Student can only receive remaining $1,250 until SAY from prior school ends. 1/5/ /15/2015 1/5/ /21/2015 After SAY from prior school ends, student can receive another $2,250 before the end of the BBAY. 35

BBAY Example #1 36 Student attended School A and received $1,750 in subsidized loans as a first- year student. 8/25/ /17/2014 8/25/ /10/2015 Student transfers to School B to start a 2-year clock-hour program. Student can only receive remaining $1,750 until SAY from prior school ends. 1/5/2015 – 5/10/2015 8/25/ /10/2015 After SAY from prior school ends, student progresses to next annual loan limit.

BBAY Example #2 37 Student attended School A and received $2,250 in subsidized loans as a second- year student. 8/25/ /17/2015 8/25/ /10/2016 Student transfers to School B to start a 1-year clock-hour program. Student can only receive remaining $1,250 until SAY from prior school ends. 1/5/2016 – 5/10/2016 8/25/ /10/2016 After SAY from prior school ends, School B determines 10 wks and 300 hours remain in the program. School B must prorate for remaining program of study. Student is eligible to receive $1,167 ($3,500 X 300/900 = $1,167). 5/11/ /20/16

BBAY Example #3 38 Student attended School A and received $1,750 in subsidized loans as a first-year student. 8/25/ /17/2015 8/25/ /10/2016 Student transfers to School B to start a clock-hour program of 600 hrs/20 wks. Student can only receive remaining $1,750 until SAY from prior school ends. 3/15/16 – 5/10/16 8/25/ /10/2016 Since School B’s program is shorter than an academic year, the student cannot receive more than the prorated sum of $3500X600/900=$2,333. For the remaining period of study, the student cannot receive more than the difference between the prorated sum and what has been disbursed in the first loan period. $2,333 - $1,750 = $583 (remaining period of study) 5/11/ /20/16

R2T4 and Overlapping Payment Periods 39

R2T4 and Overlapping Payment Periods 34 CFR (A)(1): For students in the category who are disbursed or could have been disbursed aid using both the payment period definition in §668.4(b)(1) and the payment period definition in §668.4(b)(2), use the payment period during which the student withdrew that ends later. 40

Overlapping Payment Periods Since payment periods for Pell Grants are defined within an Award Year and Direct Loan payment periods are defined within an Academic Year, the transfer school may experience payment periods of different length. As noted in (A)(1), the school must use the payment period that ends last when processing an R2T4 for a student withdrawal. 41

Overlapping Payment Periods Student begins attendance in a clock-hour program at school A. The defined AY is from 4/20/15 to 10/9/15. The student withdraws on 7/6/15 and begins attendance in another clock-hour program at School B on 8/20/15. The program at School B is one academic year in length and ends on 3/18/16. For School B, the Pell Grant Award is not bound to School A’s Academic Year, but the Direct Loan must have an initial loan period starting on 8/20 and ending on 10/9. 42

Overlapping Payment Periods Student withdraws from School B on 9/28/15. The school must use the Pell Payment Period #1 in the R2T4 calculation since it ends later than the Loan Payment Period in which the student began attendance. Pell Payment Period #1 8/24/15 – 12/4/15 Loan PP1 Disb 9/14 Pell Payment Period #1 12/5/15 – 3/11/16 Loan PP2 Disb 10/26 Loan PP3 Disb 1/11/16 Initial Loan Period 8/24/15 to 10/9/15 Second Loan Period 10/10/15 to 3/11/16 Withdraws 43

R2T4 and Overlapping Payment Periods 34 CFR (A)(2): If in the payment period that ends later there are funds that have been or could have been disbursed from overlapping payment periods, the institution must include in the return calculation any funds that can be attributed to the payment period that ends later. 44

Overlapping Payment Periods Student withdraws from School B on 9/28/15. In this case, overlapping payment periods are Pell PP1 and DL PP1. The school must use the Pell Payment Period #1 for the R2T4 calculation since it ends later than the Loan Payment Period #1. Pell Payment Period #1 8/24/15 – 12/4/15 Loan PP1 Disb 9/14 Pell Payment Period #2 12/5/15 – 3/11/16 Loan PP2 Disb 10/26 Loan PP3 Disb 1/11/16 Initial Loan Period 8/24/15 to 10/9/15 Second Loan Period 10/10/15 to 3/11/16 Calculation: the school would include the Pell disbursement and Direct Loan disbursement made on 9/14/15 as Disbursed Aid. Since the student withdrew prior to the start of the first payment period of the second loan period you would not include the Direct Loan disbursement, scheduled for 10/26/15, in the calculation. Withdraws 45

Apportioned Title IV Aid When overlapping payment periods occur and the payment period that ends the latest also begins at a later date than the opposing payment period, the school should apportion the aid to exclude any aid earned up to the begin date of the payment period being used for the R2T4 calculation Use the following formula to determine the apportioned aid: Title IV Aid Intended For Earlier PP X # of Days Overlapping into R2T4 PP # of Days in Intended PP = Apportioned Sum For R2T4 ______________________________ 46

Overlapping Payment Periods Student withdraws from School B on 11/5/15. The school must use DL PP2 for the R2T4 calculation since it ends later than the Pell payment period #1. Pell Payment Period #1 8/24/15 – 12/4/15 (Disb 9/14) Loan PP1 Disb 9/14 Pell Payment Period #2 12/5/15 – 3/11/16 (Disb 12/19) Loan PP2 Disb 10/26 Loan PP3 Disb 1/11/16 Initial Loan Period 8/24/15 to 10/9/15 Second Loan Period 10/10/15 to 3/11/16 Calculation: the school would include the Pell disbursement on 9/14/15 (apportioned) and the Direct Loan disbursement made on 10/26/15 as Disbursed Aid. Since the student withdrew after completing DL PP1 the school would not include the DL disbursement on 9/14/15. Also, since the student withdrew prior to beginning attending in Pell PP2 the school would not include the Pell disbursement scheduled for 12/19/2015. Withdraws 47

Apportioned Title IV Aid Example Since the Pell Grant disbursement was intended for a payment period beginning prior to the beginning of the payment period to be used for the R2T4 calculation, it must be apportioned. _____________________________ Title IV Aid Intended For Earlier PP X # of Days Overlapping into R2T4 PP # of Days in Intended PP = Apportioned Sum For R2T4 $2000 (Pell Disb. 9/14) X 56 days (10/10 to 12/4) _______________________ 103 days (8/24 to 12/4) = $1087 (Apportioned Pell) 48

Resources 49

Resources Transfer Monitoring −IFAP / Processing Resources / NSLDS Reference Materials Transfer Students in the FSA Handbook −General: Volume 3, Chapter 1 −Pell: Volume 3, Chapter 3 −Direct Loans: Volume 3, Chapter 5 −Withdrawals: Volume 5, Chapter 1 Federal Register published November 1, 2013: Final Rule for Title IV Student Loan Programs – Part II Regulations −34 CFR −34 CFR −34 CFR −34 CFR

Resources Research and Customer Care Center Reach FSA 855-FSA-4FAA -- one number to reach 10 contact centers! Campus Based Call Center eZ-Audit COD School Eligibility Service Group CPS/SAIG Foreign Schools Participation Division NSLDS Research and Customer Care Center G5 Nelnet Total & Permanent Disability Team 51

Questions? Contact us with follow-up questions about this session : Bruce Honer, Federal Training Officer Zack Goodwin, Federal Training Officer

Training Feedback To ensure quality training we ask all participants to please fill out an online session evaluation: Go to Go to − Evaluation forms are specific to each trainer This feedback tool provides a means to identify areas for improvement and support an effective process for listening to our customers. Additional feedback can be directed to Jo Ann Borel at 53

54