Knowledge Management Standard (A hypothetical)

Establish the context Establish the context Establish the strategic, organisational context in which the whole process will take place. Define the criteria that the knowledge will be evaluated against.

Establish the context Set objectives Set objectives What are the organisation’s knowledge objectives and how do they relate to the organisation’s mission. Eg. Where does it fit in the business/operational plan?

Establish the context Set objectives Identify the Knowledge required Identify knowledge What knowledge is required, how does it relate to the organisational needs?

Establish the context Set objectives Identify the Knowledge required Contextual Context depicts the environment surrounding the information both in its use and source.

Establish the context Set objectives Identify the Knowledge required ContextualSources What is the source of the information? Is the information qualified?.

Process Identify the Knowledge required ContextualSources This is the process for gaining the knowledge and distributing it to those requiring the information.

Process Plan Collect Assess Disseminate Plan: What knowledge is required; who can provide it; when is it needed by; what form is it required in. Collect: the sub process of gaining that knowledge in a timely manner for the tasked sources. Assess : in terms of Context, Integrity and Life expectancy. Disseminate : to the ultimate customer in the most suitable form.

Process Plan Collect Assess Disseminate ContextIntegrityLife Context: What was the contextual framework that the information was acquired in? Integrity: All information should be qualified in terms of the reliability of the source of information and creditability of the information? Life expectancy: What is the realistic life of the information?

Establish the context Set objectives Process Plan Collect Assess Disseminate ContextIntegrityLife Identify the Knowledge required ContextualSources Audit process for integrityMonitor performance Audit the process for overall integrity Monitor for performance of process and results

Establish the context Set objectives Process Plan Collect Assess Disseminate ContextIntegrityLife Identify the Knowledge required ContextualSources Audit process for integrityMonitor performance A possible Knowledge Management standard for discussion

Establish the context Set objectives Process Plan Collect Assess Disseminate ContextIntegrityLife Identify the Knowledge required ContextualSources Audit process for integrityMonitor performance Questions ?