Dealing with Difficult People and Tricky Situations Module Two Janice Davies ATTITUDE SPECIALIST

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Presentation transcript:

Dealing with Difficult People and Tricky Situations Module Two Janice Davies ATTITUDE SPECIALIST

Recap Who are these Difficult People Personal/Professional Life Assessed you Assessed them Thinking time

Around for 100’s Years

Traits Owl Wise Quiet Eagle Vision Focused Dove Peace Caring Love Peacock Showy Noisy Colourful

Work Owl Analytical Accounts Technical Eagle CEO’s Managers Team Leaders Dove Caregivers Teachers/Nurses Customer Service/ secretaries Peacock Sales/Marketing Entrepreneurs Musician

Characteristics Eagle – Cars Jaguars BMW Mercedes Owl – Clothes Conservative Browns Old Fashioned Dove - Pictures Family Pets Loving Peacock – Workspace Messy Files on floor Never at desk

Conflict Types Blame Others Drama Queen Poor Me Ignore

Decisions and Communication TELLTELL ASKASK Logic = Head * Short/sharp words Emotion = Heart * Feeling/fluffy words

Who are YOU? Your job On your wall Your car Your clothes Your communication Your conflict style

Who are they? Their job On their wall Their car Their clothes Their communication Their conflict style

Who/what are they? Eagle Eagle/Owl Eagle/Peacock Eagle/Dove OR ???

Next Session Take some action Think your situation through with your new knowledge Observe them and you Talk to positive person (support) Take notes….do something different

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