Please fill in my session feedback form available on each chair. SPSCairo Welcome

SPSCairo

Online Conference June 17 th and 18 th SPSCairo Training your organisation on SharePoint

Balestra Speaker, Blogger, Evangelist, Trainer, Coach, Analist, Project Manager Strong focus on Governance * MBTI-type: ENTJ * AIIM CIP certified Balestra, which is a fencing term for a quick jump forward, focuses on ECM & collaboration governance.

SPSCairo Why train users? How ? –Different kinds of people require different ways of training –How to roll out a complete training package in your organisation What ? –Use stories –Customer example –Mistakes What are you going to learn today

SPSCairo Specialist areas of SharePoint where training is very important. –SharePoint web development –administration –architecture Not talking about

SPSCairo Why ?

SPSCairo Result

SPSCairo Change is hard

SPSCairo Drive user adoption Make fewer (critical) mistakes –Less calls to help desk –Less calls to IT departments Higher productivity More confidence = happier employees Advantages of a trained user

SPSCairo Spread the word!! Learn and get feedback from users Change management Emphasize on important topics Extra benefits on training

SPSCairo Technology adoption lifecycle

SPSCairo When to think about training Vision / ideaGet platform Business analysis DevelopmentRolloutTraining

SPSCairo

SPSCairo Audiences

SPSCairo Classroom training Coaching Train the trainer On demand video’s Wiki / blogs Textbook Playground environment Performance support Different ways of training

SPSCairo Big “glop” of one or multiple days Immersive: –new location and no access to s Terrible for: teaching people a whole new way of working Good for: key users –Pre-existing knowledge: Deepdive –Extend on that Classroom training

SPSCairo – 15 people max 2 hour max Practical excercises Good for: –Readers –Members –Owners Short training burst

SPSCairo Early repetition may involve recall of the fact or a different presentation of the fact. Later repetitions –should allow for greater elaboration –apply the fact to a context or a specific setting Don’t do the same training 5 times –Tell them, show them, excercise Provide multiple repetitions.

SPSCairo Expensive (1-1) Made to measure –Answer the coachee’s questions –Build something together Deep dive Perfect for: early adopters / Management Coaching

SPSCairo Viral way of training –Train 10 trainers who can each train 10 more people Excellent for basics Will not always be able to answer questions Will not always feel comfortable Make sure they get your message across! Train the trainer

SPSCairo Scenario based visual training Short chunks 2 flavors: –Online video’s –Own video’s Large audiences Majority On demand video’s

SPSCairo On demand video’s Default online video’s –Easy to find them –No focus on your message –Not your own branding –Not your own specific tools Cheaper Youtube, MS Create your own – Focus on business goals – Align with your message As expensive as you want – voice artists – multilanguage

SPSCairo Support Text books –Global overview Blogs –Versions –Not always showing best way Wiki –Copy / paste Wiki / blog / text books

SPSCairo Playground environment Site owner access rights Test things out Doesn’t matter if you break it similar to production Support Owners / designers

SPSCairo Context based help functionality Ex. visualsp Performance support

SPSCairo Use SharePoint “Academy” or “learning center” Easy to use / digest Contains: –Vision / mission –Product / template catalog information –Documentation / training per target group (new in the organisation?) –Training dates –Help & FAQ (knowledge base) –Site requests –Timeline (what are we working on ?) How to distribute / inform users on training?

SPSCairo Example

SPSCairo

SPSCairo Technology adoption lifecycle Coaching Short burst training Video training with forum Academy site with plethora of training solutions Support docs: wiki / blogs / video’s FAQ Q&A forum Video’s Playground environment

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SPSCairo Stories: Metadata We use it all the time Data about data Example: –Title –Brand –Weight –Calories –Ingredients –Expiry date

SPSCairo 35 Z2xaEhttps:// Z2xaE SharePoint in plain English

SPSCairo YKebochttps:// YKeboc Business practices that refuse to die

SPSCairo 37 50K+ users BA 1: no training BA 2: only classroom training BA 3: default Microsoft 4 hour training Case from a customer

SPSCairo 2 hour training for ‘early adopters’ Coaching afterwards Rollout phase: –Online training (short chunks) for readers, members, owners Owner training mandatory before you can request a site Key user trainings on “advanced topics” Live example for customer

SPSCairo Trying to teach too much at once to minimize the amount of required training Leave training out of the governance plan Have single way of training for whole company Wait for 2 more weeks to give a site after training Training mistakes

SPSCairo Don’t do full day training (a waste of time for them and you) Better: –Introduction ( , short video,…) –Awareness sessions with tips/tricks in short/lunch sessions –On demand coaching / help –Portal with Texts Video’s and tutorials Tip sheets Key take aways

SPSCairo Training should always be –Just in time –Just enough People have different ways to learn optimally (nlp) Repeat repeat repeat –Tell them what you are going to say –Tell it –Tell what you have said Key take aways

SPSCairo 42 Have fun and look cool doing it

Please fill in my session feedback form available on the chair. SPSCairo