Why should you study information systems? How can an individual make better use information technology? How does an organization use information systems? What are the components of information systems? What are ethical challenges? What are career opportunities in this area? Introduction to Management Information Systems BUS 3620 – Gerhard Steinke 1

(in)Famous Last Words… 1-2 “I think there is a world market for maybe five computers.” — Thomas Watson, Chairman, IBM 1943 “I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won’t last out the year.” — Editor for Business Books, Prentice Hall 1957 “There is no reason anyone would want a computer in their home.” — Ken Olson, Chairman & Founder, Digital Equipment Corp. 1977

Chapter COMPETING IN THE INFORMATION AGE Examples of the power of business and technology  Amazon – Not a technology company; primary business focus is selling books  Netflix – Not a technology company; primary business focus is renting videos  Zappos – Not a technology company; primary business focus is selling shoes

Why Study Information Systems and Information Technology? 1-4 Vital component of successful businesses Helps businesses expand and compete Business use of IS and IT Improve efficiency and effectiveness of business processes Managerial decision making Workgroup collaboration Develop new business applications/services Everything via the web!?

Chapter SECTION 1.1: LEARNING OUTCOMES 1. Describe the information age and the differences among data, information, business intelligence, and knowledge 2. Identify different departments in a company and why they must work together to achieve success 3. Explain systems thinking and how management information systems enable business communications 4. Identify IT/IS jobs

Chapter COMPETING IN THE INFORMATION AGE The core drivers of the information age  Data  Information  Knowledge  Business intelligence  Big Data

Chapter Data Data - Raw facts that describe the characteristics of an event or object

Chapter Information Information - Data converted into a meaningful and useful context

Chapter Knowledge Knowledge - Skills, experience, and expertise coupled with information and intelligence that creates a person’s intellectual resources - WISDOM Knowledge worker – Individual valued for their ability to interpret and analyze information

Chapter Business Intelligence Business intelligence - Information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making Big Data

Chapter THE CHALLENGE: DEPARTMENTAL COMPANIES Common Departments Working Independently

Chapter Common Departments Working Interdependently THE SOLUTION: MANAGEMENT INFORMATION SYSTEMS

Chapter THE SOLUTION: MANAGEMENT INFORMATION SYSTEMS Management Information Systems (MIS) – A business function, like accounting and human resources, which moves information about people, products, and processes across the company to facilitate decision- making and problem-solving Other terms: DSS, EIS, ESS

Chapter Information Systems Model

Chapter MIS Department Roles and Responsibilities Chief information officer (CIO) – Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives Chief technology officer (CTO) – Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT Chief knowledge officer (CKO) - Responsible for collecting, maintaining, and distributing the organization’s knowledge Chief privacy officer (CPO) – Responsible for ensuring the ethical and legal use of information Chief security officer (CSO) – Responsible for ensuring the security of IT systems

Career Opportunities in IS 1-16 Positive outlook New Applications New Technologies Outsourcing concerns Shortage of qualified workers

Ethical Responsibilities 1-17 What uses of IT might be considered improper or harmful to other individuals or society? Are there limits to the use of the Internet or a company’s IT resources? Should HR use Facebook to help in a hiring situation? Fire someone? Should you track someone’s location? Should your boss read your ?