Havering Over 50’s Forum 9 February 2016. Financial Ombudsman meettheomb what do we do? “we help.

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Presentation transcript:

Havering Over 50’s Forum 9 February 2016

Financial Ombudsman meettheomb what do we do? “we help people sort out problems with financial businesses when they have been treated unfairly”

Financial Ombudsman meettheomb “financial businesses” insurer care home store card provider DWP debt collector utility company X X X

Financial Ombudsman meettheomb “The TV that I bought with my credit card didn’t get the channels they promised ” “I got turned down for a personal loan because of my age” “I got ill after I booked a holiday but my travel insurance wouldn’t pay out” “My bank has lost power of attorney documents for my friend” “treated unfairly”

Financial Ombudsman meettheomb how do we do it?

Financial Ombudsman meettheomb Consumer helpline Mon to Fri – 8am–8pm Sat – 9am–1pm get in touch

Financial Ombudsman meettheomb questions?