FY 13 BENEFITS REALIZATION AND PROJECT REVIEW March 12, 2013

Agenda  Benefits / Project Review Approach  Overview of Projects Reviewed  Lessons Learned  Next Steps

Project Review Approach  Greenlight Prep 1. Project Charter 2. CBA Review  Project Review 1. Assess scope, budget, benefits 2. Course correct if needed  Post Implementation 1. Review scope, schedule, budget 2. Identify project benefits tracking framework 3. Identify new benefits 4. Set timeline for follow up

Scoring Criteria Within 80% to 100% of scope, benefit, schedule and budget. – Within 40% to 79% of scope, benefit, schedule and budget.. Less than 40% of (scope, benefit, schedule and budget.

SPIRIT Migration  35% increase in project costs due to schedule push and additional training costs  Ongoing costs were higher than expected as the existing SPIRITworld team was not able to support additional users as originally assumed  The ongoing costs were reduced in FY14 $4.2M Disputed ticket violations $1.75M Reduction in duplicate enhancement work $1.1M FTE savings $.7M TCS savings  TCS SPIRIT Airline support was forecasted as a benefit but was not in scope to be eliminated  3-D Glasses scope was not implemented Costs Benefits

Exhibitor Relations (in 000’s) CategoryRatingComments Benefits Poor user adoption at first limits benefits realization; team has engaged in a user adoption campaign Scope Scope was delivered Budget The project budget increased due to schedule shifts. The ongoing support was under forecasted. Schedule There were some delays due to resourcing delays. Overall Score

B2B           Benefits (in 000’s)

Repeatable Audit           Costs Benefits (in 000’s)

TPM / Playbook           Costs Benefits (in 000’s)

Fortify           Costs Benefits (in 000’s)

ePaystubs           Costs Benefits (in 000’s)

Server Consolidation           Costs Benefits (in 000’s)

Data Center Consolidation           Costs Benefits (in 000’s)

Lesson Learned  Accurate time tracking to projects ( internal and external labor) is essential to the benefits realization process.  Maintaining the proper resource plan impacts the benefits realization process.  Benefit realization can prompt customers to analyze benefits and user adoption of the systems or processes.  Our customers really like the benefits realization program and see it as valuable.  In order to properly track benefits time frames need to be established for ongoing tracking ( over multiple years).  The estimation of ongoing support is often higher than originally forecasted at Greenlight.

Upcoming Projects  Archibus  Revenue Pipeline Management  One Net Post Production  Landmark  Treasury Cash Management  B2C Web Hosting  SPHE Inventory Reduction Initiative  Bid to Bill

Next Steps  Top Ten List