The Role of Leadership in Managing Change in The Information Age The Information Age

Agenda Leaders vs. Managers Leaders vs. Managers Theory vs. Reality Theory vs. Reality Practical Techniques Practical Techniques Post 9-11 Post 9-11

Managers Do Things Right Leaders Do The Right Thing

“In theory, there is no difference between theory and practice. In practice there is.” - YogiBerra - Yogi Berra The Bottom Line

Period of Enormous Change Toflers – Revolutionary Period of Change Toflers – Revolutionary Period of Change Last Three Decades Last Three Decades Globalization Globalization Adaptive Problems Adaptive Problems But… But… Basic Nature of Most Organizations is to Resist Change

We Are Living In A Period Of Time That Will Produce More Change For Humanity Than Any Previous Era In History - John Peterson WAVEPERIOD ACTIVITIESTIME SPAN Hunter/Gatherer Nuts/Berries & Game 10,000 years Hunter/Gatherer Nuts/Berries & Game 10,000 years First Wave Agricultural Age Farming 1,000 years First Wave Agricultural Age Farming 1,000 years Second Wave Industrial Age Mass Production 100 years Second Wave Industrial Age Mass Production 100 years Third Wave Information Age Knowledge Based Decades Third Wave Information Age Knowledge Based Decades

The One Thing We Can Be Sure of Is that the World that Will Emerge From the Present Rearrangement of Values, Present Rearrangement of Values, Beliefs, Social and Economic Structures, of Political Concepts and Systems, of Political Concepts and Systems, Indeed, of World Views, Will Be Different From Anything Today Imagined - Peter Drucker - Peter Drucker “Post Capitalist Society”

Organizational Concepts Purpose Purpose Belief Belief Alignment Alignment Actions Actions

Foundation Right is Right Regardless if No One is Doing it Wrong is Wrong Regardless if Everybody is Doing it - Quick Oil Change

Improving Organizations What Is What Is What Could Be What Could Be What Should Be What Should Be Led to Six Sigma Led to Six Sigma

Managing Change Start with a Vision Start with a Vision Determine Core Competencies Determine Core Competencies Project the Future Project the Future Lay out the Road Map Lay out the Road Map Practical Example

The Hardest Part of Managing Change is Determining What Not to Change

Values Loyalty Loyalty Duty Duty Respect Respect Selfless Service Selfless Service Honor Honor Integrity Integrity Personal Courage Personal Courage Leadership Leadership

Common Sense Philosophy Philosophy Timing Timing Zero Defects Zero Defects Listen Listen Develop Successor Develop Successor Not Loved but Respected Not Loved but Respected Understand Yourself Understand Yourself Platoon Leaders Up Front Platoon Leaders Up Front Balance Balance Focus Down Focus Down

Post 9-11 Lincoln Lincoln Out of the Box Out of the Box Risk Risk Churchill Churchill