IT Essentials Final Review JEOPARDY

RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands Practice Safe PC is it? Practice Safe PC is it? An Apple a Day… An Apple a Day… Fu-Shitzu Black and white and Read all over Black and white and Read all over GTPC (Grand Theft PC) (Grand Theft PC) It’s not PC It’s not PC ► ► ► F i n a l J e o p a r d y ◄ ◄ ◄ 1000

Question This port can support up to 63 Devices Practice Safe PC is it? 200 A: What is Firewire ?

Question A: What is ECC memory ? It can detect multiple bit errors and correct single bit errors Practice Safe PC is it? 400

Question A: What are maximum memory supported and Processor Supported ? Two characteristics of a motherboard that are determined by the chipset (form factor). Practice Safe PC is it? 600

Question A: What is a compressed air ? The industry accepted method for maintenance cleaning of CPU heat sinks. Practice Safe PC is it? 800

Question A: What is Scandisk? This Windows 2000 tool can be used by a technician to check the hard drive. Practice Safe PC is it? 1000

Question A: What are Check and Secure loose cables, Clean the mouse and keyboard and Update Drivers ? List three common tasks performed during preventative maintenance. An Apple a Day…

Question A: What is when a back up is not available and when you cannot back up the data? Two situations it is recommended to ask the customer to sign a liability release form. An Apple a Day… 400

Question A: What is during the POST ? The point a key must be pressed to start the BIOS setup program. An Apple a day… 600

Question A: What is AUX? Some motherboards require this 4-pin or 6-pin power connector An Apple a Day… 800

Question A: What is Spyware remover, Defrag and Disk Cleanup ? These three tools will optimize computer performance. An Apple a Day… 1000

Question A: What are compact design and portability ? Two features that make laptops a good alternative to desktop computers. Fu-Shitzu 200

Question A: What is SODIMM ? Laptops use this type of memory. Fu-Shitzu 400

Question A: What is Desktop motherboards have standard form factors and laptop motherboards are proprietary? The major difference between laptop and desktop motherboards. Fu-Shitzu 600

Question A: What are Power schemes? A collection of settings that control the power settings of a laptop. Fu-Shitzu 800

Question A: What is use a lint-free cotton cloth and wipe disc from center outward ? Two actions to clean the surface of CDs and DVDs Fu-Shitzu 1000

Question A: What is Impact ? Dot-matrix printers use this technology. Black and White and Read all over 200

Question A: What is developing? The phase the a laser printer applies toner to the latent image. Black and White and Read all over 400

Question A: What is dye-sublimination ? The print process that uses solid sheets of ink that are heated by the print head Black and White and Read all over 600

Question A: What are vivid color prints? The advantage of a solid ink printer over an inkjet printer. Black and White and Read all over 800

Question A: What is drum scanner ? The type of scanner used for high quality reproduction of valuable paintings Black and White and Read all over 1000

Question A: What is DDoS attack ? Many machines coordinate this. GTPC (Grand Theft PC) 200

Question A: What is Change default passwords and use MAC filtering ? Two steps that should be performed when securing a wireless network GTPC (Grand Theft PC) 400

Question A: What is gather data from customer ? What is the first step in troubleshooting Security issues. GTPC (Grand Theft PC) 600

Question A: What is social engineering ? When an employee inadvertently allows a visitor to see their username and password which is later used in an external attack. GTPC (Grand Theft PC) 800

Question A: What is simple username convention and defined rules for password expiration and lockout? Two standards (as defined in the curriculum) regarding usernames and passwords. GTPC (Grand Theft PC) 1000

Question A: What is each new customer call is a fresh start ? The rule that all good call center technicians follow It’s not PC 200

Question A: What is Netiquette ? Checking grammar and spelling before sending an and using mixed case in an are examples of this. It’s not PC 400

Question A: What is an SLA? Legal agreement between a customer and the service vendor confirming a specific level of support. It’s not PC 600

Question A: What is supported software, diagnostic procedures and service location? Three items that are a common part of an SLA It’s not PC 800

Question A: What is your name, ticket number and customer name? When transferring a customer to the next technician you should give three items to the receiving technician. It’s not PC 1000

Question A: What is ENIAC or Electronic Numerical Integrator And Computer ? The long and short name of the first computer. Final Jeopardy

Computers in History Final Jeopardy