The Importance of Communication Skills. Humans are social animals. Whenever we are in the company of others, we are communicating... 

Slides:

Advertisements

Similar presentations

Paralanguage: Nonverbal Communication

Advertisements

Nonverbal Communication

Communication Skills Shiva.

Unit 7: Cross-Cultural Communication Prepared by Building Community Trust: Improving Cross-Cultural Communication in the Criminal Justice System.

Ch 4: Perceiving Persons Part 1: Sept. 17, Social Perception Get info from people, situations, & behavior – We make quick 1 st impressions of people.

OUR COMMUNICATION : -Words -How we say these words (our tone, pitch, volume, etc.) -Non-verbal communication.

EKMAN’S FACIAL EXPRESSIONS STUDY A Demonstration.

Understanding Non- Verbal Communication MRS. DOBBINS.

NONVERBAL COMMUNICATION AND INTERCULTURAL COMMUNICATION BY SANTJIE VOSLOO.

Recognizing Emotions in Facial Expressions

T YPES OF C OMMUNICATION - V ERBAL COMMUNICATION -N ONVERBAL COMMUNICATION Communication is the process of sharing ideas, information, and messages with.

Non-Verbal Communication

Non-verbal communication

NON-VERBAL COMMUNICATION

Applied Psychology Kendall Carney. History of Applied Psychology Founder: Hugo Münsterberg Moved from Germany in 19 th century Originally studied philosophy.

Therapeutic Communication Lecture 1. Objective #6 Define communication.

Basic Communication Skills. Empathy, Demonstration of Understanding

Nonverbal Communication

Types of Nonverbal Communication and Body Language

Interpersonal Communication © All photo clip art copyright of Microsoft Office Online.

Nonverbal Communication

It’s what you say… and what you don’t Nonverbal Messages in Communication.

The Basics of Effective Interpersonal Communication.

NON VERBAL COMMUNICATION NOTES. What is communication? Definition Types:  Verbal communication  Nonverbal communication.

+ EQ: How are emotions communicated nonverbally and across cultures?

Maria Neophytou Communication And Internet Studies ENG270 – English for Communication Studies III

Non Verbal Communication It’s not what you say… It’s the way that you say it.

Communication Skills.

Communication: MESSAGE SIGNAL MESSAGE Transmitter Transmission of signal Receiver When a person sends a message to another person in order to get a response.

Say What? The Communication Process Interpersonal Studies.

* NONVERBAL COMMUNICATION. NONVERBAL COMMUNICATION Non-linguistic transmission of information between people.

4-1Copyright 1998 by Prentice Hall, Inc. Communication Chapter 4.

Non Verbal Communication Chapter 2, lessons Nonverbal Communication- information that is communicated without.

1CCT200 Week #8: RT Rhon Teruelle Class #7 – October 29, 2012 CCT200: Intercultural Communication Nonverbal Cues in Intercultural Communication Listening.

Nonverbal Communication Better at communicating feelings and attitudes More convincing than verbal messages. We can communicate without saying anything!

Welcome back to Public Speaking class!

NGfL CYMRU GCaD Attending & Listening.

Communication. What is Communication? The process of exchanging information, ideas, and feelings between a sender and a receiver.

Communication Jargon. jargon jargon: A special language of a particular activity or group.

English for communication studies III Semester 2: Spring 2010 Instructor: Stavroulla Hadjiconstantinou Angelidou Nectaria Papaneocleous.

CHAPTER 11 NONVERBAL DELIVERY MGT 3213 – ORG. COMMUNICATION Mississippi State University College of Business.

Ag Communications One to One Communication Communicating with one other person.

Secrets of Body Language: Enhancing Your Nonverbal Communication Skills.

MHPE Volunteer Resource SKILLS TRAINING Communication skills Tab 7.

O The Feedback Culture. o Theories of Communication. o Barriers. REVIEW.

© 2005 Prentice-Hall, Inc. 4-1 Chapter 4 Communication.

The Expression of Emotion: Nonverbal Communication.

Understanding Nonverbal Messages

Mass Communication Studies

Non-Verbal Communication Skills The process of sending and receiving messages without using words, neither spoken nor written.

Communication and Social Styles Administrative Professional Series Rosalie Owens.

SOCIAL PERCEPTION Chapter 4. Social Perception The study of how we form impressions of other people and make inferences about them.

Ekman’s Facial Expressions Study A Demonstration.

Facial Expressions and Emotions Mental Health. Total Participants Adults (30+ years old)328 Adults (30+ years old) Adolescents (13-19 years old)118 Adolescents.

Chapter 5 Lesson 2 What is communication?. Communication is when 2 or more people exchange thoughts, feelings, and beliefs. Listening and speaking form.

Albert Mehrabian's Theory 7% Content 55% Visual 38% Vocal Meaning is in people, not in words.

Communication. What is communication? Communication is successfully making your wants, needs, feelings and ideas known to other people. There are three.

Paralanguage: Nonverbal Communication I have learned to depend more on what people do than what they say in response to a direct question, to pay close.

Health and Social Care.

Effective Communication Skills. Objectives Define and understand communication and the communication process List and overcome the filters/barriers in.

McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved. The Importance and Skill of Listening “If you think.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved. 5 McGraw-Hill Interpersonal Communication An interactive process Transmit information Sender.

The Communication Process Sender Media Receiver Ideation EncodingReceiving Decoding Transmission Feedback Noise.

What is it? Details Look at the whole.  Form of communication ◦ Communicating without words ◦ Non-verbal ◦ Using facial expressions ◦ Gestures  Can.

Communication. The sharing of a thought, idea or feeling Definition Different forms of communication: Reading Writing Listening Touching Seeing.

“Let’s Talk” Lesson 10.

3 Forms of Communication

Communication Skills Module 3 Module 3.

Presentation transcript:

The Importance of Communication Skills

Humans are social animals. Whenever we are in the company of others, we are communicating... 

Why are communication skills important?  They improve relationships  Develops respect  Develops empathy for others  Allows us to function more effectively in social situations  Helps us to succeed in life (school, work, etc)

How do humans communicate? a) Verbal: Language &noise and sounds b) Non-verbal: Written word Body Language: Eye contact Haptics (touch) Proxemics (proximity to each other) Kinesics (all human behaviour except touch) Symbols Gestures & posture

Continued... Tone/pitch/tempo Posture: Eg. Tapping foot, slumped, upright Expression: crying, excited, fear

Paul Ekman’s Experiment Humans everywhere use similar expressions to demonstrate 6 basic emotions Fear Anger Disgust Sadness Surprise Happiness

Overcoming Barriers to Communication

What are some of the barriers? Noise pollution People do not always share the same vocabulary/dialect/language Jargon, Slang, Acronyms, “Legal-eze” No feedback (one-way versus two-way) Interpretation of non-verbal communication Perception Fear: an inability to speak, or fear of repercussions

Humans do use symbols in much of their communications. Experts say that humans differ from animals because they learn based on a series of learned symbols/responses and not from instinct. However, 90% of human communication is non-verbal. Humans have their own series of learned signals which represent meaning to communicate to others. Feedback is essential to effective communication!!

“The Power of the Face” (Learn 360 clip, 5 mins)