Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Social Media Tutorial Success Stories across Government: Wikis Susan Turnbull, GSA

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Wikis  Web + read + write = wiki  Online group record  Group decides what tasks and who participates

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 So Why Wikis in Government?  Work Together Better  Span Boundaries  Engagement  Transparency

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Government Wiki Pioneers  GSA’s USA Services  Budget Line of Business – OMB, DoE  NIH, NASA, Intel, US Courts

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Who uses wikis?  Government Communities  Public Workshops  Federal Advisory Committees  Global Communities of Practice

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 If not yet ready to host wiki  Hosting Federal Groups MAX – Emily Fort - Core.gov – USA Services –

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Wiki Pace

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 See Work

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 See Work

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 to the Public

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Public Space

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Wiki + RSS+ whatever is useful

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Lessons Learned - Collaborative Space Augments  Solid  Contributions and conversations always available  Changes accountable by name  24/7 availability, w/ metrics  Hosted on high performance infrastructure  Platform independent  Any file format in shared repository  fine-grained access – “virtual pointer on infinite whiteboard“ (persistent identifiers) People’s Natural Ability for Dialogue and Sharing Fluid  Augments flow of purposeful conversations  Sharing is paramount  Context advances understanding  Supports quality of dialogue, openness and transparency for trust  Supports planning and development of events and documents  Uses only everyday tools: phone and browser  Open or closed communities  Community sets the pace

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Lessons Learned – Public Spaces Connecting the Cultural DOTs - Dialogue, Openness, Transparency 1. Create environment to appreciate the “whole picture” and transcend insularity 2. Practice plausible scenarios “on Purpose” Monthly public workshops, no fee, supports remote participants (shared screen, chat room) and public archive, including audio files, discussion forum Assume strategic leadership roles while “thinking out loud together” 3. Shared Purpose is the organizing force in public workshops Purpose larger than any organization, including government, influences structure and participation more than lines of control

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Lessons Learned: Gov’t Community  Improved Ability to Appreciate the Whole Picture overcome cultural differences to increase returns and decrease risk  Improved Ability to Engage in Sustained Dialogue low-cost, low risk opportunities to dialogue and exchange views on emerging issues, enables trust and mutual sense of purpose to meet future challenges together  Improved Resource Allocation Process for Achieving Results find common ground and shared understanding across funding, implementation, and accountability processes, to eliminate delays, disincentives, and indecisiveness from non-aligned processes

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 More Lessons to Learn  We’ve only just begun….  It’s time to work better together  We need to be ready

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Local – Small Town USA

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Local – UK CoPs

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Global - UNICEF Wiki

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Who Shapes Public Agenda?

Government Web Managers Conference and Best Practice Awards May 5-6, 2008 Wikifying Google Maps