Georgia Technology Authority GTA-3233 Consolidated Service Desk opinGTA Your Opinion Counts Service Catalog (IT/Telecom Services) Usability Enhancements July 2009

2 Georgia Technology Authority Agenda Service Catalog (OrderNow!) Usability Overview IT Services Telecom Services Online Demonstration Q & A

3 Georgia Technology Authority Service Catalog Usability Enhancements Re-named / reorganized Catalog categories for clarity/navigation ease Created sub grouping in categories for easier navigation Service Catalog configuration function enabled ▪Allows for more flexibility in bundling services (e.g., IMACs, New Hire, Office Move) Users Guide ▪Created new quick reference guide on Service Catalog services to help customer readily navigate the Service Catalog and understand how services are requested When do I use Service Catalog? Who can use Service Catalog? What can I order? What happens to my request once I place it in the Service Catalog?

4 Georgia Technology Authority (Current) Welcome Page

5 Georgia Technology Authority (New) Welcome Page

6 Georgia Technology Authority (Current) Categories Page

7 Georgia Technology Authority (New) Categories Page

8 Georgia Technology Authority (Current) Product Page

9 Georgia Technology Authority (New) Sub-Category Page – Telecommunication and Services

10 Georgia Technology Authority (New) Sub-Category Page IMACs – Office Move using Configurator

11 Georgia Technology Authority (New) Sub-Category Page IMACs – Office Move using Configurator

12 Georgia Technology Authority (New) Sub-Category Page IMACs – Office Move using Configurator

13 Georgia Technology Authority AT&T Modifications All telecom descriptions have been re-worded for clarity. More services have been added: ▪Wireless LAN ▪WAN Transport ▪Remote Access Dual Authentication ▪Video Conferencing Options added to allow you to designate a New Site and/or new Ship To/Bill To address in your shipping information.

14 Telecom Services Contains a wide range of premise-based services (including Voice Station Services) that are bundled into four groups (Voice Mail is included): ▪Basic Services (includes a standard phone, dial tone, long distance capabilities and a set of features) ▪Premium Services (includes advanced, digital phones and features) ▪Basic Services Without Handset (used for instances where phone sets are not needed -- i.e. elevator lines, alarm lines, dorm lines, etc.) ▪Premium Services Without Handset ( future addition) Additional service offerings such as: ▪Auto Attendant Services ▪Contact Center Seat Services ▪IVR (Interactive Voice Recording) Services May be ordered by selecting item 10 under the “News Flash” heading on the main page.

15 Georgia Technology Authority Telecom Services product short description product extended description a la carte products Basic Phone Service (Voice Port Basic)$13.82

16 Georgia Technology Authority Network Services LAN (port) Access[Enterprise Agencies only] product short description product extended description a la carte products “Wired” LAN Port $ “Wireless” LAN Port

17 Georgia Technology Authority Network Services Wide Area Network Transport Services product short description product extended description a la carte products Private Line (Point to Point Circuits) Point to Point – per line less than 56 kbps$177 Point to Point – per line 1.5 Mbps$435 Point to Point – per line 3 Mbps$870 Point to Point – per line 9 Mbps $2,610 Please allow 30 Days to obtain This service

18 Georgia Technology Authority New Site product short description product extended description a la carte products 0.00 USD New Site If you are unable to locate your site or if an office is closing and moving to a new location, please prepare the form for a new site. Bill To / Ship To If you need to change the Bill To and/or Ship To information Please indicate changes in the comments section. Please allow 7 to 10 business days to establish a new site With Bill to / Ship to information or 5 to 7 days for Bill To / Ship To information..

Georgia Technology Authority GTA-3233 Consolidated Service Desk opinGTA Your Opinion Counts Service Catalog demonstration

Georgia Technology Authority GTA-3233 Consolidated Service Desk opinGTA Your Opinion Counts Questions?