1 Crosstalk iON Release 3. 2 New Live Chat Features iON 3  Session Notes –Add and modify notes to a customer session –Review from Chat History or Live.

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Presentation transcript:

1 Crosstalk iON Release 3

2 New Live Chat Features iON 3  Session Notes –Add and modify notes to a customer session –Review from Chat History or Live Chat Configurator Chat Logs –Editable by the Agent participating in the session

3 New Live Chat Features iON 3  Session Chat History –Review Session Chat History via Agent login or Live Chat Configurator –History is saved once session has completed –Also review Session Notes if available

4 New Live Chat Features iON 3

5  Live Chat Setting –Set the to show to customers as they login to your service –Available from the Live Chat Configurator

6 New Crosstalk Features iON 3  File Transfers –Send a file to another (online) Crosstalk user. –Available from chat window –

7 New Crosstalk Features iON 3  Add new contact to Group –Now, directly choose the group for a new contact to be assigned to –Part of search result UI

8 New Crosstalk Features iON 3  Enable/Disable Group Chat –Choose to load or emit chat messages that were sent before you joined the chat room

9 Thanks