Paul Dough 43 End Road North York, ON M6L 2H8 (416) October 16, 2005 ABC Company 123 Main Street Toronto, ON M5C 4R3 Attention: Jim Smith, Store Owner Dear Mr. Smith: I have been a pleased customer with your ABC Friendly Mart for seven years. On my most recent visit, October 14, 2005 at 2 PM, I received poor service that I felt I should bring to your attention. I was in the store to purchase a small bag of chips and a small fountain soda. When I got into the checkout lane, the cashier, who was wearing a nametag that read "Jane" told me that I would have to wait for a few minutes until her freshly painted fingernails had dried before she could ring me up. She was also on the phone talking to a friend during this time. After ten minutes she got off the phone and proceeded to ring me up. Imagine my surprise when my bag of chips and small drink totaled $7.98. I told her that I thought there must be some sort of error. She proceeded to tell me that she didn’t set the prices and that if I didn’t like the prices that I should shop elsewhere. Needless to say, I went across the street to the XYZ Quick Shop for my purchase. I was extremely disappointed with the service I received that day. If you would please address this issue with your cashiers, I would greatly appreciate it. I enjoy shopping at your store, however if I experience this type of service again, I will feel the need to shop elsewhere. If you wish to discuss this situation further you cant contact me at (416) or me at Thank you for your cooperation in this Sincerely, Paul Dough 43 End Road North York, ON M6L 2H8 (416) October 16, 2005 ABC Company 123 Main Street Toronto, ON M5C 4R3 Attention: Jim Smith, Store Owner Dear Mr. Smith: I have been a pleased customer with your ABC Friendly Mart for seven years. On my most recent visit, October 14, 2005 at 2 PM, I received poor service that I felt I should bring to your attention. I was in the store to purchase a small bag of chips and a small fountain soda. When I got into the checkout lane, the cashier, who was wearing a nametag that read "Jane" told me that I would have to wait for a few minutes until her freshly painted fingernails had dried before she could ring me up. She was also on the phone talking to a friend during this time. After ten minutes she got off the phone and proceeded to ring me up. Imagine my surprise when my bag of chips and small drink totaled $7.98. I told her that I thought there must be some sort of error. She proceeded to tell me that she didn’t set the prices and that if I didn’t like the prices that I should shop elsewhere. Needless to say, I went across the street to the XYZ Quick Shop for my purchase. I was extremely disappointed with the service I received that day. If you would please address this issue with your cashiers, I would greatly appreciate it. I enjoy shopping at your store, however if I experience this type of service again, I will feel the need to shop elsewhere. If you wish to discuss this situation further you cant contact me at (416) or me at Thank you for your cooperation in this Sincerely, Paul Dough Typical paragraph content in the BODY of a business letter First Paragraph Summarize the problem brielfy, specifically and clearly. What you most want the reader to know. Come right to the point. This intro is NOT like an essay intro. Second Paragraph Fill in the necessary background. Add and explain details, without unnecessary details. Stick to the facts. Third/Fourth Paragraph NOT like an essay conclusion. Depending on your letter’s purpose, this paragraph may summarize; recommend a course of action; make a specific request; etc. It is optional to add your contact information. PARAGRAPH CONTENT ADDITIONAL POINTERS: In your letter, sound factual not emotional Use appropriate language (avoid using slang) Assume a confident tone about a suitable resolution. Avoid aggressive or sarcastic statements. Assume the reader will give you a fair deal until he/she proves otherwise.