How to Avoid Crappy HR Software Contracts William Tincup, SPHR

Situation Overview We don’t negotiate software contracts all that often Most contracts are provided by the vendors We’re at a disadvantage

10 Things To Consider... Data Renewals Price Termination Exit Training SLA Hours Adoption Maintenance

Data Does your contract state who owns the data?

Renewals Does your contract automatically renew?

Price Does your contract guarantee that prices will not be increased?

Termination Does your contract state that you can get out in 30 days or less?

Exit Does your contract stipulate the process for a graceful exit?

Training Does your contract include training all users?

SLA Does your contract penalize the vendor for missing goals?

Hours Does your contract contain variable consulting hours?

Adoption Does your contract include budget for incentive programs to drive user adoption?

Maintenance Does your contract include caps on maintenance fees?

Remember… "a feature is not a feature unless users use said feature"

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