Quarterly Focus Upon Health and Social Care Access Wednesday 20 th January 2016 10am – 2pm The Conference Centre The Gateway, 85-101 Sankey Street, WA1.

Slides:

Advertisements

Similar presentations

6 November 2003 Multiprofessional Working – a new orthopaedic model Dr Sarah Schofield Southampton Health Economy.

Advertisements

The Torbay Experience Adrian Jacobs Director of Primary Care Torbay PCT.

The ‘Friends and Family Test’ April 30 th 2014, Wymondham Oliver Cruickshank, Engagement Lead, NHS South Norfolk CCG.

Measuring the Experience of our Patients in South Tyneside NHS Foundation Trust Maureen Dale Service Lead, Carer and Patient Involvement 1.

Transforming Services Media briefing Northumberland, Tyne and Wear NHS Foundation Trust.

ACCESSING THE SERVICE FROM PRIMARY CARE The impact of direct access booking Dr J A Gibson Consultant Gastroenterologist Mid Staffordshire NHS Trust.

Patient Public Involvement (PPI) Policy What is PPI? PPI means putting patients and public at the centre of all that we do. It encourages the active participation.

CHANGE PROGRAMME, CNWL Dr Julia Palmer Clinical Director,

Keeping Halton healthy 24 th September Welcome Dr Cliff Richards Chair.

Serving the people of Cumbria Do not use fonts other than Arial for your presentations Improving Population Health in South Cumbria Parish and Town Councils.

The New NHS in Derbyshire Dr Ben Milton - Clinical Leader NHS North Derbyshire CCG.

1  Patients First and Foremost - The patient’s welfare is at the heart of everything we do underpinned by high standards of clinical governance.  We.

Wilson Health Centre Paul Harvey. Introduction Opened on the 31 st March 2010 GP surgery with Walk-In services Open 8am to 8pm every day of the year Situated.

Bromley’s Learning Disability Health Self Assessment Framework 2012 Update Final Scorings Claire Lewin.

‘Imagining 2020’: key demographics Cheshire & Warrington Sub-regional Conference 11 July 2014.

Why are we here? We have in place various ways in which patients can engage, to either use services, or influence the way in which those services are provided.

Primary Care Dental Services Overview April 2015.

NHS | Presentation to [XXXX Company] | [Type Date]1 Right Care in action Cheryl McKay R.G.N, R.S.C.N, R.H.V, BSc, MBA Head of Programmes, Warrington CCG.

‘Changing the balance’ A 2020 Vision of Health and Social Care in Sheffield #2020vision Primary Care Sheffield.

CAPT Allen Dobbs MD, HHS/National Disaster Medical System Exchange Medical Records During Disasters Improving Patient Care Through Better Information 1.

Linking EDT to RMS to Allow 2- Way Communication with GPs Martin Paxton IT Programme Manager Dudley Group NHS Foundation Trust.

BME HEALTH FORUM End of Life Care. Average number of deaths per year by single year of age.

SHAPING FUTURE SERVICE Dr Sarah Schofield GP Chairman West Hampshire Clinical Commissioning Group.

Leeds Healthwatch England private meeting Rob Kenyon: Leeds City Council 5 th December 2012.

University Hospitals of Leicester NHS Trust Helen Seth-Head of Planning & Business Development Mandy Gilhespie- Specialist Nurse for Discharge.

Commissioner Feedback for SLAM CQC Inspection in September 2015 Engagement with Member Practices 1.

Our plans for co-commissioning primary care in South Worcestershire Wednesday 21 January 2015.

Welcome to February’s ETAG Su Long, Chief Officer.

Melanie Hall Manager

Your Clinical Commissioning Group Ally Hiscox – Head of Commissioning 1.

NHS Next Stage Review Helen Griffiths Principia Support and Implementation Manager Wednesday 21 st.

Safely reducing costs in unscheduled care Alan Campbell Director of Strategic Commissioning / Interim Deputy Chief Executive Your leader for health IN.

SO WHERE ARE WE GOING NEXT?. “We will also encourage more widespread use of patient experience surveys and real-time feedback. We will enable patients.

Health and Wellbeing Development Martin Wilson Head of Community Engagement - Public Health Directorate Lincolnshire County Council The Board, the Assessment.

Health and Wellbeing Development Martin Wilson Head of Community Engagement - Public Health Directorate Lincolnshire County Council The Board, the Assessment.

Health, Wellbeing and Social Care Scrutiny Committee.

Healthwatch Out Of Hospital project group update..

Christian care in the context of health reforms Opportunities and Challenges for the Churches.

Welcome – Patient Forum 23 April 2013 Agenda – Welcome/refreshments – Presentation and Q &A – Discussion groups

Transforming Primary Care. Today’s Layout 2pm – 2.30pmWelcome and introductions Update from Focus: Education Fed Updates 2.30pm – 3.30pmIntro to consultation.

Paul Jebb – Assistant Director of Nursing (Patient Experience)

Cambridgeshire & Peterborough Clinical Commissioning Group Cathy Mitchell – Local Chief Officer Borderline & Peterborough Local Commissioning Groups.

Staff engagement “pulse” survey Summer Overview 2431 responses = 41% return rate Questions based on National NHS survey 2012 Trust in lowest 20%

A Fresh Perspective on Social Care Carers Stories Provided by WIRED Adult and Young Carers Services Warrington and Healthwatch Warrington Helen Speed Director.

1 North West Toronto Health Links. 2 1.Primary care attachment 2.Coordinated care planning 3.7-Day post-discharge primary care follow-up 4.Reduce avoidable.

Choice of Hospital Patient Choice Jonathan Marron 5th May 2004.

Healthwatch – lunch & listen 30 th September 2015.

Shared Decision Making Transition Project Presented by: Dr Tessa MyattDr Marian Catalan Associate Medical Director CAMHS Lead Consultant.

‘Mental Health Services Proposals under the Spotlight’ Public Meeting – Blackburn with Darwen 28 th October 2010 – Town Hall, Blackburn Debbie Nixon Strategic.

Some of the things we have been doing this year Sarah Price Chief Officer Haringey CCG.

HealthwatchGloucestershire Public Event Cheltenham Tuesday 25 th November 2014.

Healthwatch Warrington AGM Wednesday 14 th October pm – 6.30pm The Gateway, Sankey Street, Warrington, WA1 1SR.

Healthwatch Bristol September 2015 Ellen Devine, Healthwatch Bristol Project Coordinator.

Health and Care Services for the Forest of Dean. What is Planned? To develop a plan for delivering high quality and affordable community health and social.

Enfield CCG Engagement on Future Planning of Health Services Gail Hawksworth, Head of Communications and Engagement Presentation to EVA’s Combined AGM.

North Somerset Clinical Commissioning Group ‘You said…We did’ Dr Mary Backhouse Chief Clinical Officer.

RECAP What is primary healthcare?

Healthwatch Derby. Healthwatch Healthwatch Derby Locally Healthwatch England Nationally “Healthwatch will be the new consumer champion for both health.

Mental Health Leadership in the North Tuesday 26 January 2016 The Biscuit Factory, Newcastle upon Tyne #LeadershipNorth.

Clinical Commissioning Groups Roles and Responsibilities Dr N Fazlani Chair Liverpool CCG.

DWAYNE JOHNSON Strategic Director, Communities Halton Borough Council Joint Chair of ADASS Older People Network.

Getting involved in Local Involvement Networks (LINks) Andy Harrison Long Term Conditions Alliance.

Bedfordshire CCG - Our Story Health and Wellbeing Stakeholder Event 1 February 2013 John Rooke, Chief Operating Officer 1.

South Kent Coast CCG Folkestone Walk-in Centre Agenda 15 th July – pm Three Hills Sports Centre Folkestone Welcome – setting the scene.

NHS West Kent Clinical Commissioning Group West Kent Urgent Care DRAFT Strategy Delivering a safe and sustainable urgent care system by

Examples of good practice elsewhere. Examples of models elsewhere Monnow Vale Health and Care Centre Social care day services for older people, memory.

Celebrate and Reach Out Patient group networks and communities Wednesday 1 st June 2016 Starting at 12.00pm Carlisle Business Centre Carlisle Road, Bradford,

Creating a common health record South Hampshire Vanguard Multi-specialty Community Provider.

Hospital Discharge Day Thursday 7th July 2016, 9am – 2pm

Community-based Care Workshop

Presentation transcript:

Quarterly Focus Upon Health and Social Care Access Wednesday 20 th January am – 2pm The Conference Centre The Gateway, Sankey Street, WA1 1SR

Healthwatch Warrington Community Feedback What are people telling us about access? Esstta Hayes Community Engagement Officer

Online Feedback System & Comment Cards

Online Feedback Centre

Healthwatch Warrington Feedback April 2015 – Jan % 45% 7% 2% 3% 7% 3% 4%

Healthwatch Warrington Feedback 45% of feedback is about GPs 30% of feedback is about Hospitals 15% of all respondents identified access as an issue Overall sentiment PositiveNegativeIndifferent 46%49%4%

Healthwatch Warrington Feedback GPs Sentiment PositiveNegativeIndifferent 37%56%7% Hospitals Sentiment PositiveNegativeIndifferent 39%58%1%

Healthwatch Warrington Feedback GPs Issues Lack of access General access Waiting times Hospitals Issues Convenience/distance to travel General access Patient choice Waiting times Today is an opportunity to learn about services and systems that are designed to support/improve YOUR experiences with access.

Access to Social Care Team (ASC) Warrington Borough Council Jackie Sweeney - Team Manager, Access Social Care Lorenzo – Electronic Patient Record System Warrington & Halton Hospitals NHS Foundation Trust Paul Sherry – Clinical Lead WRAG (Warrington Referral Assistance Gateway) Warrington CCG Thom Stokes - Project Lead Healthwatch Warrington Workplan Introduction Debbie Dalby - CEO Today’s Agenda