HRM-Instruments in Austrian Red Cross Workshop Volunteer Management 1 Service / Community Learning

Your Presenters... Gerry Foitik 31, living and working in Vienna Ambulance Service and Nat´l Disaster Relief Department - ARC Headquaters & Volunteer Vienna Branch Erika Hintermayr 28, living and working in Vienna HR-Manager for Austrian Red Cross Vienna Branch

Austrian Red Cross 9 Branches volunteers paid staff

Austrian Red Cross - Services Ambulance Service Health & Social Serv. Blood programme Disaster Relief Youth Red Cross Tracing Training Dissemination

Starting Position Changing of social and demographic structure in society Survey 2001: no decline in willing- ness to volunteer, but –change in expectations and –needs and attitude to volunteering Challenge for ARC: Adaption of HRM-Strategy due to changes („New Volunteering“)

Plan of Action Forming a Project Team targeting –Development of a Volunteering-Policy –Systematic and structured recruiting- process –Instruments of HRM (adapted for volunteers) –Guidelines for recognition and rewards for volunteers

Policy Volunteering for the Red Cross counts

Policy - Volunteering counts for our volunteers for society for the organisation

Policy 3 parts: –volunteering counts –our volunteers and staff rights and duties –our managers...

Policy: Managers Responsibilities MbO - sharing ideas and plans Coordination and Organisation of volunteer activities Information Management Delegation and Controlling Assisting in crisis-situations and personal problems...

Recruiting Process Single point of contact for each district branch Detailed job description and job profile for every position Information and Screening of all candidates (face-to-face-meeting) Signing of „volunteer-contract“ Structured training programme for every new volunteer

THX for your attention