Managing Difficulties

Conflict Types __________________ ________________ __________________ ________________ ___________________

Conflicts Normal and natural Beneficial ____________________

Conflict Resolution A process Resolution skills _____________________

Struggle Spectrum Mild difference to violent interaction ____________________________

Struggle Spectrum Escalation _________________________

Struggle Spectrum De-escalation _____________________ Continued next slide

Struggle Spectrum De-escalation _________________________________ ____________________________

Sources of Conflict Resource Distribution _____________________

Sources of Conflict Psychological needs ____________________

Sources of Conflict Values differences ____________________ Most difficult to resolve

Approaches to Conflict Avoidance _________________________

Approaches to Conflict Accommodation _____________________________ _________________________

Approaches to Conflict Competition __________________________ _____________________

Approaches to Conflict Compromise _____________________ _____________________ _____________________

Approaches to Conflict Collaboration __________________________

Intercultural Conflicts Cultures differ on several dimensions ____________________________ Differences affect conflicts and approaches to resolution

Effective Conflict Managers ____________________________

Effective Conflict Management _____________________________

Effective Conflict Management ________________________________ ________________________________ ________________________________

Seven-Phase Model: Prelude Know the people involved ____________________________

Seven-Phase Model: Phase 1 _______________________________

Seven-Phase Model: Phase 2 _____________________

Seven-Phase Model: Phase 3 _____________________ ________________ ____________________

Seven-Phase Model: Phase 4 ____________________________ _______________________

Seven-Phase Model: Phase 5 __________________________

Seven-Phase Model: Phase 6 _____________________________

Seven-Phase Model: Phase 7 __________________________ _____________________ __________________

Managing Difficulties

Aggressive Behaviors ____________________________ _____________________

Passive Behaviors ___________________________

Manipulative Behaviors ______________________________ _______________________

Assertive Behaviors ____________________________

Emotions Behavioral _________________________ Physiological ________________________ _____________________

Emotions Cognitive/Moral ______________________________

Principles: Conflict-Based Emotion _______________________________

Anger is Okay ________________________________

Constructive Anger Expression ______________________

Mediation _______________________________

Mediation Useful When… ______________________________

Mediation Useful When… ________________________________

The Meditation Process The leader sets the tone _____________________

The Meditation Process Define the conflict _________________________

The Meditation Process Summarize progress _____________________________

The Meditation Process Explore alternative solutions ____________________________

The Meditation Process Set time for follow-up _______________________