©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managers and Managing The Role and Work of Managers The Historical Development of Management Managing in the Twenty-first Century CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Role and Work of Managers GOALS ● Define management and the functions all managers complete. ● Differentiate the work of several levels of management. 2 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Reality Check p 3 ● Do I want to be a manager? READ ● What’s your reaction? How would you help Erik make a decision about applying for the position?

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Moving Into Management ● The changing nature of management: ● Managers make things happen. ● They make up only a small % of employees ● Top level mangers are not directly involved in day to day operations. ● Today managers work more closely with employees by keeping them informed about company performance and involve employees in making important decisions. 4 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management Functions ● Planning is analyzing information and making decisions about what needs to be done. ● Organizing is determining how plans can be accomplished in the most effective way. ● Implementing is carrying out the plans and helping employees work effectively. ● Controlling is evaluating results to determine if company goals have been met. 5 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Checkpoint ● What are the four management functions that all managers complete? 6 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Work of Managers ● Managers and nonmanagement employees ● Levels of management ● Supervisor – manager who works Directly with employees ● Executive is a top level manager Who makes important decisions ● Middle manager is responsible For a specific part of company operations 7 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. How Managers Spend Their Time 8 CHAPTER 1 1. How do each spend most of their time?

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. 1.1 Assessment ● How is the work of supervisors different from the work of middle managers and executives? ● P. 8 #1-4 ● P. 22 #1,4,5,7,10 9 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Historical Development of Management GOALS ● Describe historical changes in management that led to the beginning of management science. ● Describe four different philosophies that have been used to manage organizations. 10 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management through the Ages ● The earliest forms of management when the 1 st managers had to rely on instincts, intuition, and experience to decide how to organize work and operate their business. 11 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Industrial Revolution ● The Industrial Revolution is the era in the 18 th and 19 th centuries in which machine power replaced human and animal power in the production process, leading to major business and social changes. ● It changed businesses and practices. They organized the new factories and other businesses and were not concerned with the working conditions. ● It helped grow cities and develop a higher standard of living for many. 12 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Checkpoint ● How did the Industrial Revolution change the way work was done? 13 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Changing Approaches to Management ● Management science is the careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations. 14 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Theories of management ● Classical management studies the way work is organized and procedures used to complete a job in order to increase worker productivity. ● Administrative management identifies the most effective practices for organizing and managing a business. 15 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Theories of management ● Behavioral management is directed at organizational improvement through understanding employee motivation and behavior. ● Quality management is the total commitment by everyone in an organization to improve the quality of procedures and products by reducing waste, errors and defects. 16 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. 21 st century skills and management matters ● Creativity is not limited to art and music. What are some careers that could use creativity as a strong skill set? ● Why might some employees be reluctant to get involved when first asked by their manager? 17 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Management Innovation ● Putting Employees First p. 15 ● Do you agree or disagree with Vineet Nayar’s management philosophy? Why or Why not? ● Would you like to work as a manager in that type of company? Why or why not? ● How do you believe customers feel about Nayar’s views that employees are first and customers are second? 18 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. 1.2 Assessment ● What are the differences among the 4 theories of management? ● P. 14 #1-4 ● P. 22 #2,3,6,9 19 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing in the Twenty-first Century GOALS ● Describe ways that the workforce and work are changing. ● Discuss important factors that influence the management strategy of an organization. 20 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Changes and Challenges for Managers ● The American workers are become diverse in the make up of factors including age, ethnic background, gender and education. ● The way work is accomplished is also changing; it is organized around processes or projects where teams of employees collaborate. 21 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Changes and Challenges for Managers ● Competition is the rivalry among businesses for customers. Location and number of competitors is rapidly changing. ● Technology – most businesses cannot compete with out a business website to promote them and provide information to customers. New technologies also allow employees/businesses to access data. 22 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Projected Changes in the Age of the U.S. Workforce 23 CHAPTER 1 Which age group is projected to be the largest in 2050?

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Projected Changes in the Ethnicity of U.S. Workforce 24 CHAPTER 1 Which population is projected to decrease?

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Checkpoint ● How will the US workforce be different in 2050 than it was in 2000? 25 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Developing a Management Strategy ● The business- what type of business, size, resources? ● The work types of jobs, equipment and technology, work locations and environment ● The business environment-characteristics of the industry and competition, political and legal environment, social responsibility. ● The management-approach, levels of management, numbers of managers, responsibility. 26 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Developing a Management Strategy 27 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Moving Into Management ● Challenging ● Exciting ● Demanding ● Rewarding 28 CHAPTER 1

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. 1.3 Assessment ● What is a management strategy? ● P. 21 #1-4 ● P. 22 #8 & # CHAPTER 1