1 State Of The Industry –Rich Tehrani –President –TMC –

2 TMC  33 Year Old Publishing And Trade Show Company  First Magazine in Contact Center and VoIP Space  TMCnet: Top 3,500 Sites in World

3 Communications The Future Of

4 Can’t Live Without it

5 Is Stressful

6 Office Phone Home Phone VoIP Cell Phone Voice Contact

7 Office Phone Secretary Home Phone VoIP Cell Phone Voice Contact

8 Office E- mail IM SMS Gmail Secretary Contact

9 Boss Calls Take Call Chicken or Fish Lose Customer Customer Typical Situation

10 Mass Confusion VoIP Productivity Boosting Converged Applications Communications Software Mobility Solutions Real-Time Communications This Won’t Solve Anything

11 To Get Rid Of These Pesky ARROWS!!!!! We Need What Are We Doing?

12 Company Supplier Component Maker Customer ManufacturingJust In Time

13 Take Boss Call Customer Call Boss Customer Friend CommunicationsJust In Time

14 Is Really The Real Reason We Purchase Technology! This Term CommunicationsJust In Time

15 Technology Changes Solutions Last

16 VoIP  Internet Telephony  IP: Internet Protocol  IP Telephony  VoIP: Not Really Fax or Video But Doesn’t Matter

17 Obvious Benefit: Cost Savings  Consumers  Enterprise  Service Providers  Government/Military  Contact Centers

18 Other Benefits?  Presence  Less Equipment  Browser-Based Phones

19 IP Telephony is Telephony  Now the Safe Choice  Everything Else is Legacy  Even Wireless Providers

20 How Does Business Benefit?  Seamless Connectivity  Virtual Enterprise  Easy Video  New Services  More Flexibility  Wireless Benefits – Soft Client or Phone  Dual-Mode Phones

21 Hosting Becomes Easy  Reduces Capital Expenditures  Ensures Competition  VoIP Allows Workers and Host to be Anywhere – Saves $  Allows Distributed Contact Center and Flexible Business Growth

22 Standards  H.323 – Video  SIP –Intelligent Endpoints –Can Register Dynamically Like –Signaling and Media Paths are Independent –Presence Built in

23 One Step at a Time  You Can Migrate To IP  Start With Workgroups  Soft Clients  Not All Or Nothing

24 Where Are We Headed?  Incredibly Flexible Communications –Find Me – Follow Me  WiFi Telephony – Video  Instant Collaboration  Ambient Telephony  Person Not Device  Presence Genius

25 Where Are We Headed?  Google  VoIP in Dating Services  Dual Mode Phones  IMS  Laptops As Phones  VoIP Peering

26 Presence Genius  Do I Know You?  DND  Polite Rejection  Minimize Interruption

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28 The End –Thank You For Attending And Listening And –Thank You Interactive Intelligence/Vonexus For Inviting Me! – –Blog: tehrani.com »Rich Tehrani »President »TMC