Technology Services Division Rebecca Stilling Deputy Director

Technology Services Division The mission of TSD is to provide the computing infrastructure necessary to support the California Department of Child Support Services and the statewide child support program. The mission of TSD is to provide the computing infrastructure necessary to support the California Department of Child Support Services and the statewide child support program.

Technology Services Division (continued) Technology Services Division (TSD) is responsible for providing Information Technology (IT) services and products in support of the Department of Child Support Services (DCSS). TSD is responsible for providing the automated systems that support DCSS administered programs and statewide child support enforcement applications that produce millions of dollars in child payments to families annually. TSD is also responsible for providing program and technical support for the single statewide system.

Technology Services Division (continued) TSD is responsible for the implementation and enforcement of all the department’s policies, procedures, standards and practices regarding the use of technology. This includes meeting state and federal control agency requirements for data security and protection, disaster recovery, IT funding and automation approvals, and overall management of the department’s IT assets. TSD is responsible for the implementation and enforcement of all the department’s policies, procedures, standards and practices regarding the use of technology. This includes meeting state and federal control agency requirements for data security and protection, disaster recovery, IT funding and automation approvals, and overall management of the department’s IT assets.

Technology Services Division (continued) TSD has an Administrative Support Unit along with three Branches: TSD has an Administrative Support Unit along with three Branches:  CCSAS Systems Support (CSSB)  Application Development & Maintenance (ADAM)  Technology Oversight & IT Financial Management

Administrative Unit The TSD Administrative Unit is responsible for providing clerical support to the entire Division, including direct support to the Deputy and Assistant Deputy Directors. The TSD Administrative Unit is responsible for providing clerical support to the entire Division, including direct support to the Deputy and Assistant Deputy Directors. Functional Areas Include: Functional Areas Include:  Scheduling/calendaring Meetings  Time Reporting  Telephone Coverage  Data Entry  Correspondence and mailing processing  Supply Ordering

CCSAS Systems Support Branch (CSSB) CSSB is responsible for the development, implementation, maintenance and ongoing operational activities necessary to support DCSS and CCSAS production operations. CSSB is responsible for the development, implementation, maintenance and ongoing operational activities necessary to support DCSS and CCSAS production operations. CSSB is comprised of four Sections: CSSB is comprised of four Sections:  CCSAS Interfaces Management (CIMS)  CCSAS Operational Interfaces  CCSAS Operations Support  SharePoint and Web Administration

CCSAS Systems Support Branch (CSSB) (continued) CCSAS Interfaces Management Section (CIMS) is responsible for ensuring the development and implementation of numerous critical interfaces between the CCSAS and the program’s interface partners while meeting critical project deadlines.

CCSAS Systems Support Branch (CSSB) (continued) The CCSAS Operational Interfaces Section Technical Teams include: The CCSAS Operational Interfaces Section Technical Teams include:  Statewide Audit Tool (SAT) & Legacy Data Archive (LDA)  E-filing, E-recorder, E-process Server  Reports management  Central Imaging  Central Print  Schedule Mgmt. & Reference Data

CCSAS Systems Support Branch (CSSB) (continued) CCSAS Systems Operations Section (CSOS) is responsible for policies, processes and procedures to support the implementation and production operations activities. CSOS is comprised of Units: CSOS is comprised of Units:  Production Problem Resolution  CCSAS Production Operations

CCSAS Systems Support Branch (CSSB) (continued)  The Production Problem Resolution Unit handles production CCSAS business and technical problems. A few of the primary responsibilities include tracking, analysis, monitoring, and resolution of CCSAS production problems. Two primary areas of responsibilities include:  Incident Management  Problem Management

CCSAS Systems Support Branch (CSSB) (continued) The CCSAS Production Operations Unit is responsible for developing, implementing, and maintaining the various processes and procedures necessary for managing CCSAS operations. The major workloads include:  Software Release Management  Configuration Management

CCSAS Systems Support Branch (CSSB) (continued)  Data Management  Disaster Recovery  Production Support  Website Support

IT Services Branch Functional areas include:  Service Desk Management  Desktop Support (Installation/Moves)  Infrastructure Management  Asset Management  Commodities Procurements  Database Administration

Application Development & Maintenance (ADAM) Branch The Branch is responsible for developing, implementing, and maintaining automated tools and databases with special emphasis placed on federal and State reporting systems, together with DCSS office automation systems.

Application Development & Maintenance (ADAM) Branch (continued)  The ADAM Branch is comprised of three Sections:  Fund Reconciliation System (FRS)  CCSAS Reports  Business Applications

Application Development & Maintenance (ADAM) Branch (continued) Fund Reconciliation System (FRS) Fund Reconciliation System (FRS)  FRS supports the DCSS Accounting Section by developing automated tools to gather data and provide management reports concerning the multiple reconciliations required.

Application Development & Maintenance (ADAM) Branch (continued) CCSAS Reports CCSAS Reports  The CCSAS Reports team is responsible for developing hundreds of reports requested by local and state entities as well as program stakeholders.

Application Development & Maintenance (ADAM) Branch (continued) Business Applications Business Applications  The Business Applications Section (BAS) is responsible for building, maintaining and operating departmental and program critical business systems.

IT Oversight & Financial Management Branch The Branch is comprised of two Units: The Branch is comprised of two Units:  IT Financial Management  Statewide Systems Administration

IT Oversight & Financial Management Branch (continued) IT Financial Management Unit:  Development of Federal and State funding proposals  IT Budget Allocations  IT Procurements  IT Contract Management  IT Interagency Agreements

IT Oversight & Financial Management Branch (continued) Statewide Systems Administration Unit  CCSAS User Administration  CSE, SDU, ARS, CASES  MEDS  Third Party Access  DCSS Portal

IT Oversight & Financial Management Branch (continued) ECSS System Administration  This is a unique and highly complex workload for the implementation and production of a statewide call center.

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